Service Center Representative – Aston Carter Remote Jobs

Job Type: Service Center Representative from home
Location: Michigan work from home
Company: Aston Carter

Representative of the Member Service Center

This is entirely on-site in Lathrop Village, Michigan.

PLEASE DON’T APPLY IF YOU HAVE NO EXPERIENCE IN CUSTOMER SERVICE OR CALL CENTERS!

Must be at ease while working weekends!

BEFORE APPLYING, PLEASE REVIEW THE AVAILABLE SHIFTS!

$17.50 / Hour

SHIFT:

• 10am-9pm
• 12:00pm – 11:00pm

4/10s

Will work one weekend day (Saturday or Sunday) AND Get 2 Weekdays in a Row Off.

Charismatic. Friendly. solves issues. group member. Does this describe who you are? If so, our call center has the ideal employment for you.

You will be required to provide five-star service while developing relationships with our members as a Member Service Center. Our first priority is to give our members the impression that they can call us for anything, at any time, and that they may hang up the phone with confidence and satisfaction.

Responsibilities:

• Answer between 80 and 100 calls per day on average by responding to questions from members, resolving issues, and offering
• A new product announcement.
• Respond to members’ phone calls in a timely and suitable manner.
• Respond to questions about banking products, such as checking, savings, loans, and credit lines.
• Completely and promptly record all client inquiries and feedback.
• Maintain positive business relationships with members by politely and quickly addressing their concerns or inquiries, and
• Efficiently resolving a member account issue
• Identify the needs of members’ financial services and suggest services and products to meet those needs.
• Gather loan repayments from members.
• Many accounting transactions to manage.
• Give credit union members excellent service. No slack here!
• Serve as the voice (and face!) of our brand. We are people who are joyful, self-assured, and optimistic.
• Offer remedies. We want people who are excellent interviewers, critical thinkers, and listeners. Whether it’s an issue with online banking, account information, or just a general question, you’ll need to be able to identify a member’s problem and walk them through the solution. Even some loan applications might be taken!

Carry through: customer service, member service, and call center data entry

Requirements:

Top Skills Information: input of data

Additional abilities & credentials:

Qualifications

• Personable, outgoing candidates. To work here, you must genuinely love people.
• We have openings all the time for team members to work one of three shifts!
• Experience in retail or customer service previously.
• Experience working in a call center or financial institution is a bonus.
• Excellent computing capabilities. You’ll need to be able to type rapidly, do searches, and complete transactions while giving our members a pleasant voice and a high-quality experience. The best is due to them!

Education. You’ll need to be able to swiftly and thoroughly learn about our procedures, goods, and services. After all, that is why we are here! A high school diploma or GED is required. A business or similar field associate’s degree is a plus!

PERKS:

• A beautiful facility that has been updated with careful consideration for the workers’ needs in every design aspect.
• For the usage of the crew, a top-notch cafe is funded on-site.
• New on-site bowling alley that employees and their families can use
• Annual bowling leagues
• Access to a free concierge service that can help you with almost anything on your to-do list
• Free, cutting-edge fitness center with training equipment, showers, and locker rooms at our Lathrup Village headquarters
• Wellness programs and activities are offered all year long to help team members stay in good health.
• Extremely attractive compensation
• Affordable choices for health, dental, and vision insurance. life and disability insurance provided by employers
• 100% match for a 5% deferral in your 401(k)
• Payment of tuition for both undergraduate and graduate programs
• Loan discounts for specific mortgages and loans, both secured and unsecured
• Possibilities for performance-based pay hikes, bonuses, and profit sharing