Senior Implementation Manager

Job Name: Senior Implementation Manager

Name of the Company: Amwell

Location: Remote (US National)

Salary Range: The typical base salary range for this position is $89,680 – $123,310. The actual salary offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role.

Position Description

Amwell is seeking a Senior Implementation Manager to join its Professional Services team. The Senior Implementation Manager will play a crucial role in the execution of complex telehealth Software-as-a-Service (SaaS) implementation projects by guiding Amwell customers and internal stakeholders through technical, operational, and workflow elements necessary for the effective implementation of the client’s telehealth program.

As a highly motivated and adaptable self-starter, the ideal candidate must have the ability to communicate effectively with clients, cross-functional teams, and executives. They must be able to convert ambiguity into achievable outcomes with high client satisfaction while proactively managing identified risks.

Responsibilities

• Independently manage implementations of strategic importance from pre-sales support through post-launch optimization with limited management oversight.

• Conduct thoroughly detailed client workflow discovery, with an accurate understanding of product capabilities and limitations.

• Work seamlessly across functions on complex issues and projects that require an in-depth analysis of different variables.

• Identify and escalate potential implementation risks while managing both client and internal communication and exception processes to mitigate those risks efficiently and proactively.

• Build productive relationships with key contacts at various levels of the organization.

• Serve as a mentor for new or junior employees on best practices associated with the role.

• Contribute to continuous process improvement initiatives within the Professional Services organization.

Qualifications

• 6+ years of experience in healthcare related consultation or technology implementations.

• Record of accomplishment in program, project, and process management.

• Exceptional communication, leadership, team building, people management and customer-focused skills.

• Proven experience managing teams to deliver high-quality results within aggressive timelines.

• Ability to optimize processes, think creatively out of the box and lead change.

• Ability to articulate clear and effective verbal and written presentations to convey ideas.

• Comfortability with project management software.

• Experience managing internal and external stakeholder expectations through effective negotiation and partnering.

• Flexibility to travel approximately 25% annually.

• A bachelor’s degree in a relevant field. PMP certification is preferred.

Preferred experience in one or more of the following areas:

• SaaS software implementation

• Healthcare environment

• Telemedicine program deployment, EMR, EHR, HIE, or other health technology systems

Salary:

The typical base salary range for this position is $89,680 – $123,310. The actual salary offer will ultimately depend on multiple factors. Long-term incentive, short-term variable compensation, and stock options are also offered as part of the compensation package dependent on the role.

Benefits:

Amwell offers its employees competitive healthcare, dental and vision insurance plans as well as a 401(k) match, paid parental leave, Employee Stock Purchase Program, a Tuition Assistance Program, and pet insurance. Additionally, Amwell is a “virtual first” workplace, enabling its employees with the tools, resources, and opportunities to work effectively from anywhere. The organization also highly values values diversity, equity, and inclusion, and demonstrates this through its Amwell Cares program, which brings assistance to underserved communities, donations to food banks, support for equality, and more.