Senior Analyst – Stay At Home Jobs

Job Type: Senior Analyst from home
Location: Texas work from home
Company: American Airlines

Position Description:

• The Information Technology Division’s Digital Customer Experience Team includes this position among its members.
• Join the team guiding the development of the mobile app, American’s rapidly expanding consumer channel. Use cutting-edge mobile technologies to boost sales, address consumer pain points, and produce a superior digital customer experience.

How you’ll act

• As stated above, this list is meant to reflect the current position; nevertheless, there may be other critical job tasks that are not mentioned that are just as important, if not more so.
  When it is judged necessary, management may alter the job or assign new duties, as long as it complies with all applicable laws and any collective bargaining agreements.
• Customers-focused, able to delve into technical subjects and produce thoughtful analysis, developing strategies to reach platform objectives, and presenting to a variety of executive stakeholders are all characteristics of successful applicants. You will bridge the gap between business, products, and IT by conceptualizing, defining, and delivering the core of American’s mobile application.

In terms of strategy, this role will

• Contribute to the development of the mobile app’s vision by merging client feedback, business goals, and cutting-edge mobile technologies.
• Provide the finest mobile consumer experiences while collaborating with stakeholders to support other products.
• Investigate cutting-edge mobile technology to find methods that address client pain points and increase sales.
• To guarantee a return on your technology investment, carry out thorough analysis and business case building.

Specifically, this role will:

• Present frequently to executives and stakeholders on issues such as platform budget/spend, new technologies, user feedback, and mobile platform progress toward targets.
• Manage and prioritize features that will provide American users with the greatest possible experiences.
• Concentrate on results by identifying goals and important outcomes, and then consistently measuring and iterating to improve the product.
• Help the mobile team make sure that their work can be measured and that they reach platform goals.
• Work closely and in collaboration with internal partners in IT, UX, and Analytics to ensure that the best tools are being built, the best customer experiences are being delivered, and the best results are being measured.
• Work collaboratively with technical leads and IT architects to design solutions that quickly give value to customers while lowering continuing operating expenses.
• Be a member of the dynamic, quick-moving team that oversees the creation and deployment of fresh mobile tools and features. This includes adopting Agile product management tools and participating in Agile rituals like grooming and iteration planning.
• When the team creates mobile app tools and offerings, collaborate with vendors.

Everything you need to succeed

• Basic requirements include education and previous work experience.
• 3 years of relevant job experience, particularly in an e-Commerce setting, and a bachelor’s degree in a comparable discipline are preferred qualifications. Desired Qualifications- Education & Previous Work Experience
• Business Administration Masters
• mobile devices, plane travel, and experience
• Working knowledge of the product model, with an emphasis on results to consistently improve the client experience
• knowledge of the frameworks used by mobile app technologies and the distinctions between the Android and iOS platforms
• Knowing how to use best practices for mobile apps to increase consumer interaction
• a track record of supplying goods that produce significant value
• Well-organized, capable of multitasking, and able to set priorities with little guidance
• Emphasis should be placed on interpersonal skills that foster an atmosphere of trust and promote collaboration within the team and between product teams, as well as communication skills that enable frequent and compelling presentations to executive management that highlight the crucial intersection of business and technology.
• high degree of curiosity for new ideas and ease with uncertainty
• The capacity to create and convey the product vision to a range of audiences
• understanding of Microsoft Office (e.g. Excel, Word, PowerPoint, etc.)