Job Type: Customer Service Representative from home
Location: Arizona work from home
Company: Aston Carter

Responsibilities:

• Use computers to classify, record, and summarize numerical and financial data in order to generate and maintain financial records.
• Take all necessary steps to make human inbound/outbound calls or automatic dialing to collect payments or charge-off recoveries.
• May start and prepare files for skip tracing, charge-off, repossession, and NOD.
• Make sure the inventory system has a record of all recovered or returned collateral.
• Talk with different auction houses, repossession firms, motor vehicle offices across the United States, and other divisions inside
• Section of consumer credit.
• Adhere to collection laws, the Fair Debt Collection Practice Act, and the Fair Credit Reporting Act.
• Speak with consumers about disputes, reinstatements, and redemptions.

Requirements:

• 2-4 years of call center experience in customer service
• GED or high school diploma necessary.

Knowledge and Certifications:

• The ability to evaluate a customer’s financial status in order to make a probable loss mitigation referral.
• Communication abilities both orally and in writing, as well as attention to detail and critical thinking.
• The capacity for independent work and time management.
• Awareness of accounting-related rules, practices, and laws at the federal, state, and corporate levels.
• Previous knowledge of any relevant computer programs, including Microsoft Word, Excel, and PowerPoint.

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