Full Time

Reservations Representative – American Airlines Remote Jobs

Posted 1 year ago
$14 - $15 per hour

Job Description

Job Type: Reservations Representative from home
Location: Arizona work from home
Company: American Airlines

Reasons to love this job

Our Phoenix Reservations Center, which is located at 8140 South Hardy Drive in Tempe, Arizona, 85284 is the location of this full-time, office job. You will collaborate with team members in various offices across the world as a part of our Global Reservations operation to provide customers with superior sales and service.

Successful reservations representatives interact with clients and address their travel-related issues in order to show that they care about people on their life’s journey.


  • Master several weeks of frantic, intensive training on tools, processes, policies, and goods; and continue your education with yearly refresher courses.
  • Respond to consumer inquiries and win their trust by addressing their travel-related needs.
  • Pay attention to the demands of the clients and aggressively present options
  • Make money by selling tickets and associated goods and services.
  • Provide excellent client service
  • Full-time employment at a workstation
  • Ability to perform a 24-hour shift, which may include weekends, holidays, and various day, evening, and night hours throughout the year, as determined by seniority bidding.
  • Be granted voluntary extra occasionally, but also compelled to work mandatory overtime
  • be given performance objectives and coaching for ongoing improvement
  • Work in a compassionate setting with a love of culture and diversity, a strong sense of community, volunteer organizations, and support for a range of causes.
  • Everything you need to succeed


Suitable Candidates:

  • Possess a minimum age of 18
  • Will possess a GED or high school diploma. Equivalency
  • Possesses the ability to read, write, speak, and understand English fluently.
  • Will be able to perform tasks while remaining seated at a workstation for an extended period of time. Will be able to work as scheduled and in accordance with American Airlines’ attendance policy. Will pay close attention to detail and handle multiple tasks accurately while delivering excellent customer service.
  • Possess the self-discipline and accountability necessary to carry out job duties with little guidance
  • are resourceful, adept at solving problems, and capable of handling challenging or stressful situations

The most challenging candidates:

  • Are comfortable navigating through several programs while on a call and leveraging technology
  • Possess prior experience working in a contact center environment providing reservations and/or customer service
  • Thrive on achieving objectives and constant growth
  • Possess a love for traveling and the curiosity, expertise, and experience to work as a trusted advisor for clients

The CWA-IBT Collective Bargaining Agreement governs the terms and conditions of this position.

The screening and interview procedure will be in-depth for candidates. Only the most qualified applicants will move on to a face-to-face interview.

You’ll receive

Please feel free to benefit from everything American Airlines has to offer:

  • Benefits of Travel: Are you eager to see the world? With our extensive global network, you, your family, and your friends may travel to 365 destinations every day on more than 6,800 flights.
  • Health Advantages: You’ll have immediate access to your health, dental, prescription, and vision coverage to support your continued good health. And that’s only the beginning; we also provide flexible spending accounts, virtual doctor appointments, and more.
  • Wellness initiatives: Because we want you to be the best version of yourself, our wellness programs give you access to all the necessary skills, resources, and support.
  • The 401(k) Plan: Available at the time of hire and, depending on the workgroup, after one year, employer contributions to your 401(k) program.
  • Additional Advantages: Our Employee Assistance Program, pet insurance, and savings on hotels, automobiles, cruises, and more are other fantastic advantages.
  • Join at a starting hourly wage of $14.74
  • Possibility to make additional money through numerous programs and revenue-generating promotions
  • Step increases annually are up to $32 per hour (under current contract)
  • Amass up to two (2) weeks of vacation time in the first year, which you can use the following calendar year.

At American, be free to be yourself.

Inclusion and diversity are the cornerstones of American Airlines’ dynamic workforce, from the team members we hire to the clients we serve. Our 20+ Employee Business Resource Groups are dedicated to helping our team members reach their full potential, establishing an inclusive workplace to meet and exceed the demands of our varied global community, and connecting our team members to our customers, suppliers, communities, and shareholders.

Are you prepared to contribute to the seamless operation of the largest airline in the world as we look after people as they travel through life and experience a great deal of pride and happiness in doing so? You may be who you are at American.

The applicant is responsible for paying for their own transportation to the interview and any related relocation costs.