People Manager – Remote Jobs

Job Type: People Manager from home
Location: California work from home
Company: GLS 

Position Description:

We are committed to the success of the people manager because it is a crucial role. The people manager will work with all levels, including the executive team, as a member of our leadership team. The dynamic group of Network Operations Center Technicians will be under the direction of the People Manager, who will be extremely important. In addition to providing assistance, communication, and chances for professional progress, the People Manager will be in charge of evaluating, developing, and appraising technicians while upholding a positive workplace culture and satisfying KPIs.

Among others, but not exclusively, responsibilities are:

• Give employees feedback on their performance, assist them in acquiring the skills they need, and discuss chances for performance improvement.
• Check staff performance and attendance to make sure they adhere to the criteria.
• Employees should be given jobs and projects based on their areas of strength and weakness.
• Plan employee gatherings, such as staff or team meetings.
• Track metrics for tickets, create and implement improvement strategies for items like effective resolution time
• Keep track of employee information, such as disciplinary records, and make sure that the correct documentation methods and guidelines are followed.
• Review employee performance assessments and offer comments for annual reviews as well as 30, 60, and 90-day reviews. Be the point of contact for inquiries regarding staff transfers or promotion opportunities.
• Maintaining information privacy will help an organization preserve its value.
• To enhance individual and organizational performance, constantly search for methods to improve the employee experience throughout the employee lifetime.
• Advocate for the employer brand both internally and externally by serving as an ambassador.
• Create and maintain strong working connections with other organizational leaders to guarantee a high level of participation in all company-wide initiatives, events, and surveys.
• Give the Network Operations Center a voice. Technicians should see to it that employee issues are handled or supported through the proper channels.
• help the department achieve organizational goals and achieve high client satisfaction
• additional tasks as assigned

Qualifications:

• demonstrated ability to follow established rules, policies, and processes as well as telephone, communications, and interpersonal skills
• Ability to put in a lot of effort to bring about change in a dynamic atmosphere with high standards while having a pleasant attitude with management, colleagues, and subordinates
• the capacity to collaborate with others to address issues, fulfill requests, or handle situations
• strong ability to solve problems and resolve conflicts
• confidentiality, tact, and discretion. demonstrated capacity for proper listening, analysis, and informing while keeping the necessary delicacy while handling confidential material.

Strong interpersonal skills

• Strategic thinker with the ability to balance daily tasks with long-term objectives
• Excellent planning and detail-oriented abilities
• Ability to conduct research and understand issues while giving advice and direction
• Evidence of initiative and responsibility