Payment Director – American Express Jobs

Job Type: Payment Director from home
Location: Arizona work from home
Company: American Express

Position Description:

Global Merchant & Network Services (GMNS) unites American Express’ merchant and network-related operations. This position will be a key member of the Payment Consulting team, which provides global support to the GMNS business by executing go-to-market strategies, deploying new and emerging payment technologies, and ensuring a seamless transaction processing experience.

Among the key responsibilities are:

• Promote acceptance channel preparation for important strategies (e.g., AXP debit), including the creation of a strategy, roadmap, execution plans, success metrics, and the empowerment and equipping of a team to help merchants, processors, and partners.
• Lead, manage, and grow a high-performing team with extensive knowledge of US debit, storytelling and influencing abilities, and execution management.
• Develop a strategy to increase expertise across teams in order to meet the diverse needs of their merchants and partners.
• Create a mechanism for prioritizing, triaging, and reporting on opportunities to enhance the Cardmember experience.
• Provide thought leadership and the customer voice to the advancement of AXP strategy.
• Develop and capitalize on positive connections with key AXP collaborators such as the network, issuance, legal, and relationship management teams.
• Keep comprehensive and up-to-date knowledge of the payment services industry, market trends, new and existing technologies, goods, and services.

Minimum Requirements

• A minimum of three years’ experience in the merchant processing/acquiring payment business is necessary.
• Thorough knowledge of acceptance channel processing, technology, and experience requirements, including routing of US debit cards, is essential.
• Good strategic skill set, with demonstrated ability to negotiate ambiguity to establish structure, ask insightful questions, and synthesize complex information into clear suggestions and direction.
• Excellent work ethic along with adaptability and flexibility to change.
• Ability to develop and implement strategies to generate results that are aligned with business goals.
• Strong interpersonal and communication abilities, as well as the ability to communicate complicated issues in a straightforward non-technical manner.
• Deep interpersonal relationship management abilities with both internal and external stakeholders
• Self-starter with a strong sense of intellectual curiosity, initiative, drive, and attention to detail.
• 3+ years of people management experience and a demonstrated ability to grow team members both individually and collectively.
• Demonstrated track record of driving choices across organizational and level boundaries, as well as leading and creating results with or without authority.
• Travel within the United States may be required.
• A graduate degree is preferred.