Operations Service Manager – Remote Overnight Jobs
Job Description
Job Type: Operations Service Manager from home
Location: Massachusetts work from home
Company: Delta Airlines
Responsibilities:
The Below-wing Operations Service Manager (OSM) at BOS is in charge of giving direction to the operation’s front-line staff. In addition, this position supervises and manages operational performance, including but not limited to on-time departures (D-Zero), security, safety, and the provision of customer service.
You will function as the operational point of contact for all contracted business partners at a station on behalf of Delta as an OSM. Additionally, as a Delta leader, you will keep an eye out for risky behaviors through routine safety checks and offer counseling, instruction, and remedial action as necessary. You also take part in Injury Prevention Group meetings, Incident Analysis reports, and pertinent station safety meetings.
The OSM guarantees compliance with our divisional Performance and Safety criteria in addition to ensuring adherence to the station Safety Business Plan. Furthermore, in this position, you will guarantee that exceptional customer service is provided by exhibiting a high degree of customer focus and sensitivity. You will be expected to set performance standards and maintain staff accountability in addition to being a major communicator of timely and accurate information. It is essential that, as a Delta leader, you will offer assistance, direction, coaching, and inspiration based on each individual’s needs and be a champion in helping others navigate change. The qualified applicant must possess strategic thinking and decision-making abilities.
Additionally, the qualifying candidate must be able to assess employee performance using tools for performance management, available metrics for customer service and operations, work shadowing, and direct observation. Must promote rewards and recognition.
The chosen candidate will be liable for the prompt completion and delivery of performance reviews, quality assurance observations, performance conversations, coaching and counseling, and administrative action as a member of the station leadership team. The chosen candidate must be a fervent supporter of employee appreciation. It is predicted that leaders would continue to grow in their leadership capacities. The Operations Service Manager will be expected to build strategic and tactical initiatives that foster a safety-conscious culture that promotes employee safety and wellbeing as a Delta leader.
Requirements:
WHAT YOU NEED TO SUCCEED (REQUIREMENTS MINIMUM)
- Demonstrates operational expertise and exceptional customer service abilities.
- Prior management expertise, including with direct reports
- Understanding of the Delta policies and processes
- And “on call” specifications
- Strong platform/presentation skills, along with strong written and vocal communication
- The capacity to mentor and provide feedback for growth
- It is necessary to be approachable and have people skills that promote respect and trust.
- Efficacious problem-solving and conflict management experience
- Must be well organized and have the capacity to distribute authority to subordinates
- Must be able to manage numerous priorities within time limitations that have been set.
- Competent with Microsoft Office programs
- Must be doing their current job satisfactorily
- Embraces a variety of persons, viewpoints, and personal preferences
- Consistently puts the security and safety of oneself, others, and personal information first
- Holds a high school diploma, GED, or other equivalent qualification
- Must be at least 18 years old and have a work permit to enter the country
WHAT (PREFERRED QUALIFICATIONS) WILL GIVE YOU A COMPETITIVE EDGE
- Demonstrates operational expertise and exceptional customer service abilities.
- Ramp and luggage encounter
- Familiarity with Deltamatic and other pertinent airport technology
- Three years of operations and customer service expertise with ACS
- Higher education and recent leadership experience
