Full Time

Operations Manager – UPS Remote Jobs

Posted 1 year ago
California
$80 - $100 per hour

Job Description

Job Type: Operations Manager from home
Location: Los Angeles work from home
Company: UPS

The world’s largest franchisor of retail shipping, postal, printing, and business service centers is The UPS Store, Inc., a fully owned subsidiary of UPS. In the United States and Canada, The UPS Store has more than 5,000 individually owned shops. We want to hear from you if you’re seeking for a challenging and exciting employment opportunity!

The effective completion of new projects or pilot programs and the achievement of regional targets fall under the purview of the UPS Store (TUPSS) Operations Manager. He or she is in charge of a group of Franchise Consultants (FCs), who serve as the company’s public face to franchisees. In addition to many other responsibilities, this position is in charge of center operations, marketing, technology, sales, and training. The TUPSS Operations Manager is responsible for ensuring that the FCs can carry out these duties and for offering coaching and training to help them build their workforce. The TUPSS Operations Manager is a distant post, hence many responsibilities must be shared in order to support the area. In order to enhance the network as a whole, this position must also filter best practices and direct them upward. Weekly conference calls are held by the TUPSS Operations Manager to direct Franchise Consultants (FCs) and assess the outcomes of goals and projects. He/she is in charge of organizing and running quarterly network meetings to update franchisees on new initiatives. For new FCs to perform at the necessary level of competency and to position for success, this job plans and delivers training. To guarantee that implementation assignments are successful, the TUPSS Operations Manager monitors FCs’ weekly activity. He or she carries out additional duties (such as career development, QPR expense reports, etc.) to monitor the outcomes and efficiency of FCs.

Attending network meetings allows the TUPSS Operations Manager to ensure that the information is delivered correctly and to address any queries or concerns raised by the franchisees. He or she shares meeting summaries with FCs in order to offer feedback and coaching methods to enhance performance. On-Job Supervisors (OJS) are supervised by this job to make sure performance standards are being fulfilled. When FCs lack the necessary knowledge, the TUPSS Operations Manager discusses issues and concerns with Franchisees to offer appropriate answers and help.

Responsibilities:

  • Franchisees, center staff, and customers are observed in order to provide learnt strategies for better company development requirements.
  • Monitors low-plan shortfall areas to develop a strategy to boost future success, such as same store sales growth, new store sales, compliance, etc.
  • Develops action plans that the FCs can use to stimulate regional growth.
  • Monitors center compliance, making sure FCs take the necessary precautions to safeguard the brand and ensure uniformity across the network.
  • Analyzes financial performance and identifies shortcomings in order to guide and educate FCs and equip them with the knowledge they need to make plans and adjustments.

Requirements:

  • Knowledge of business, finance, and industry: Takes industry and financial trends into consideration when making judgments about accounts; comprehends crucial elements of business models and operating structures to offer advice on decisions.
  • Franchise Information: shows a thorough knowledge of franchise/e agreements and policies; is able to use tools given by the corporate office; teaches and interacts with franchisees through support and training activities.
  • Project Management: Creates project management plans and oversees their implementation for basic, brief projects that don’t require much coordination or funding. Throughout the project life cycle, they support initiatives with clearly defined project needs and cross-functional roles and responsibilities. They also manage the organizational resistance to these demands as little as possible. They use project management software and tools (e.g., Microsoft Project, Program Management Group website, etc.) appropriately
  • Recruits and Collects Information: uses in-depth methods to unearth previously undiscovered information or details; chooses methods and strategies that are appropriate for the target audience; selects methods that produce more accurate and thorough information; puts strategies into practice that reduce prejudice and preconceived notions;
  • Solving Customer Issues: Identifying business areas and stakeholders affected by customer issues; utilizing the proper resources to address customer issues; identifying root causes to guarantee that problems do not return; remaining motivated in the face of adversity.
  • Technology Knowledge: Exhibits a broad awareness of the company’s usage of technology, effectively conveys basic technological concepts and terminology, and integrates standard technology into daily work.
  • Workflows, Processes, and Methods Analysis identifies problems that affect the accuracy of data analysis, conducts fundamental analyses, and describes the overall impact of needs, issues, or inefficiencies on other areas of the operation or processes.
  • Graduate degree (or internationally comparable degree) – Favored
  • Preferred Certified Franchise Executive (CFE)

UPS is an employer that values diversity. UPS does not discriminate on the basis of race, color, religion, sexual orientation, national origin, veteran status, age, disability, or any other legally protected characteristic.