Manager – Amazon Remote Jobs

Job Type: Manager from home
Location: Texas work from home
Company: Amazon

At Amazon, we try to be the most customer-focused company on the planet, and we are always working to improve how we fill and deliver customer orders. As we add more logistics products and services, our goal is to go above and beyond what people expect by constantly trying to come up with new ideas and giving the best customer service in the industry. To make the customer experience better, we are putting together a group of customer service representatives who work at delivery stations. This will allow them to find out where a package is and how Amazon can get it to a customer as quickly as possible. It also gives customers access to local experts who can give them the most accurate and up-to-date information about their packages and how Amazon is fixing any delivery problems that might affect them.

Shipping & Delivery Support (SDS) is looking for a Delivery Station Customer Support Team Manager to help start this new way of providing customer service across the US. In this job, you will be in charge of a group of 15–20 In-Station Customer Support Associates. These people help Amazon customers who use Amazon Logistics Delivery Stations by giving them local customer service. Your team of employees will be spread out in different places in your region. In the role, you will be responsible for the overall performance and operational delivery of your team of associates at each location. This will require you to work with key support functions like Delivery Station Operations, Program Managers, Recruiting, and Human Resources to review performance trends and opportunities and take action to improve the service level and quality of performance. Experience with operational management and improving processes is a plus, and you should be able to make decisions when there isn’t a lot of information. In this role, it will be important to work well with your team and with other teams.

This person must be able to get to and work from one of Amazon’s existing delivery stations in the US and be willing to travel to other parts of the country as needed.

Requirements:

BASIC QUALIFICATIONS

One or more years of experience managing 25 or more customer service workers in a customer service setting, such as a call center or retail store.

PREFERRED QUALIFICATIONS

• A Bachelor’s degree or equivalent.
• 2+ years of experience leading and taking care of people.
• One or more years of experience putting change management into place and successfully moving programs into large-scale operations.
• Proven skill at solving hard problems. Considers other people’s points of view while using data and anecdotes to figure out what to do next. Does root cause analysis. Contributes to short- and long-term goals and projects. Puts key factors in order of importance. Acts quickly and with confidence.
• Strong, self-motivated leader who has shown they can take the lead, manage, and grow an operations team.
• Project management and people management skills.
• Business sense and the ability to make, share, and reach a goal.
• One or more years of experience putting change management into place and successfully moving programs into large-scale operations.
• Proven skill at solving hard problems. Considers other people’s points of view while using data and anecdotes to figure out what to do next. Does root cause analysis. Contributes to short- and long-term goals and projects. Puts key factors in order of importance. Acts quickly and with confidence.

Our pay is based on how much work costs in different parts of the US. The base pay for this job ranges from $47,500/year in our lowest geographic market to $68,000/year in our highest geographic market. Pay depends on a number of things, like where the market is, and can change based on knowledge, skills, and experience related to the job. Amazon is a company based on total compensation. Depending on the job offer, a full range of medical, financial, and/or other benefits, as well as equity, sign-on payments, and other forms of compensation, may be part of a total compensation package. Those who want to apply should do so through our internal or external career site.