Job Type: Customer Support Specialist from home
Location: Washington work from home
Company: Aston Carter

Your main responsibilities as a customer support specialist in the customer service & inside sales team are to address client enquiries, deliver prompt quotations, review purchase orders, adhere to consumer screening protocols, and enter orders accurately. You will track the progress of orders from the initial quote through product shipment and will interact helpfully with both internal and external colleagues along the route.

Responsibilities:

• Manage the repair and rental processes accurately and effectively, taking into account customer orders, accurate order entry, price quotes, tracking, and prompt customer follow-up regarding delivery dates, warranty terms, etc.
• Prepare and transmit the equipment valuation form to Service/Repair to begin the equipment diagnosis process for customer-owned equipment. Create customer price quotations for serviced and/or repaired equipment following diagnosis and receipt of the completed equipment valuation forms.
• While soliciting customers’ needs and the necessary information to help them, such as their name and order requisition, as well as their needs for status updates, lead times, pricing, product availability, technical assistance requests, etc., the call center agent must receive, screen, and route Company phone calls in a professional and consistent manner. If the caller is able to help, they should do so or refer them to the proper sales representative.
• Customers should receive prompt, proactive communications from you, including answers to their emails and immediate assistance with phone inquiries.
• Develop and maintain understanding of the company’s offerings, including its services, catalogs, and reference materials.
• Create trusting connections with your customers’ contacts and sales representatives, and efficiently communicate with different departments.
• Maintain contact and equipment databases with relevant data from shipped sales orders.
• Maintain a sales filing system for purchase orders and invoices.
• Improve the company’s reputation by providing superior customer service.
• Manage the service and sales departments’ Return Merchandise Authorization (RMA) procedures.
• Participate in meetings for production and facilitate communication between sales and production.

Requirements:

• GED or at least a high school diploma
• 4 years of prior experience working with customers in a customer-facing capacity, ideally in the aerospace or other technical industries (good to have).
• To enter data and search for information, you’ll need computer proficiency. You’ll also need some mathematics skills, like the ability to calculate percentages and cost measures.
• You should also familiarize yourself with the company’s product lines and learn the fundamentals of how our consumers use them.

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