Customer Success – Stay At Home Jobs
Job Description
Job Type: Customer Success from home
Location: Arizona work from home
Company: DRATA
Position Description:
You construct infrastructure centered on key indicators, value realization, and customer objectives to shape and guide your teams in driving the customer journey and customer lifetime value. You have a strong desire to ensure client happiness and retention, as well as past hands-on leadership experience and the ability to succeed in a fast-paced atmosphere. You work proactively with your team to increase performance and maximize product and service use. You are a natural big-picture thinker who can concentrate on how to shape the vision for Drata and its consumers. Because of your competitive nature, you are a tenacious and energetic team player, cooperating and creating strong relationships with Drata’s teams to reach OKRs. With an efficiency mentality, you personalize your work and customer programs and engagements, continuously working to optimize and automate alongside customers. To give the best results for Drata, your team, and its clients, you seek out various ideas and support inclusiveness in your work. Key performance criteria for you and your team in this role include NPS, logo and revenue retention, product adoption and use, and health. You will be responsible for delivering structure and best practices that enable our customers to realize immediate and ongoing value. You will support your team and our customers by providing direction and organizational resources to ensure their success. You will work with highly well-resourced, knowledgeable, and collaborative CS and GTM teams.
What you’ll do is as follows:
- Develop, implement, build, and lead the enterprise customer success strategy in collaboration with our VP of Customer Success and executive team.
- Lead and lead a remote team of enterprise-focused CS, managers, and CSMs.
- Interact with customers, partners, and internal resources successfully.
- Sustain high customer satisfaction levels
- Concentrate on customer retention and overall health. Create and implement scalable processes and procedures.
- Drive strategy and innovation
- Team performance should be measured and managed.
- Recruit, develop, and onboard enterprise CS team members to satisfy our customers’ and business’s needs.
What you’ll be bringing:
- 5+ years of leadership/management experience
- 10+ years of corporate Customer Success expertise in a SaaS company
- You thrive in a fast-paced, uncertain setting and have successfully handled similar environments at previous employers.
- Prior experience creating and managing an enterprise customer success group A desire to understand client expansion, retention, and churn using data rather than stories
- Good cooperation, time management, influencing, and prioritization abilities A focused, success-oriented, and upbeat mindset
- Ability to establish and develop relationships both within and with customers
- Good listening, presenting, and communication abilities at all levels of business