Customer Success Manager – Remote Jobs San Diego

Job Type: Customer Success Manager from home
Location: San Diego work from home
Company: PAR Technology

Responsibilities:

• Become the proactive ally of your client!
• Lead monthly meetings, suggest marketing strategies to increase brand sales and engagement, educate clients on platform features and functionality, evaluate client data, and help clients define and achieve their annual program goals are all ways to manage client relationships.
• To effectively manage and provide software adoption, critical KPIs (such as test results, marketing campaign outcomes, survey results, new modules, etc.) and any post-implementation objectives, get trained on and familiarize yourself with the Punchh platform.
• Recognize and comprehend the business objectives of your clients, and use the Punchh platform to provide campaign recommendations that will assist them achieve their objectives.
• Review performance and update clients’ strategic needs during Quarterly Business Reviews (QBRs) with marketing teams and C-level executives.
• Make that client records, administration, and progress reports are in line with what Punchh and the client agreed upon.
• In accordance with best practices, ensure a seamless transition from startup to onboarding, support, and maintenance.
• Anticipate and comprehend the wants of your clients in a proactive manner to spot possible upsell chances.
• Oversee client renewals and continued retention.
• Support the sales team during the pre-sales phase of the client acquisition process, as needed.

Requirements:

• REQUIRED is AT LEAST 2+ years of experience managing client accounts in B2B SaaS organizations. Strongly preferred is prior client experience working in a restaurant or C-store. It is also preferred if you have experience with CRM, eCommerce platforms, or marketing. Options include managing significant commercial and/or enterprise brand client accounts for digital marketing agencies.
• the capacity to travel in the US by 15% to 20%
• Proficiency in interacting and delivering presentations to C-Level executives
• Strong analytical abilities to examine client data, spot trends, and make appropriate strategic recommendations to improve marketing results and align them with client goals
• familiarity with data analysis in a business or marketing role for a major national or international brand
• flawless written, spoken, and articulation abilities with meticulous attention to detail
• Excellent time management abilities and the capacity to successfully manage several clients at once
• Natural rapport-builder and relationship-builder: the perfect applicant can “read a room,” has empathy for the client, and can spot indicators that support the client’s engagement right away.
• strong time management abilities and the capacity to perform successfully under deadline and schedule constraints. Ability to successfully complete client projects in a commercial SaaS software delivery environment by prioritizing and balancing conflicting priorities.
• high client renewal, retention, and upsell rates by consistent use of best practices.
• Achieving a good balance between short-term milestones that move the organization closer to its long-term objectives and longer-term strategic thinking
• Extremely data-driven and analytical, but also innovative and imaginative in solving problems. A solution-finder mentality, strong problem-solving skills, with experience presenting to senior executives.
• Capacity to influence cross-functional teams and individuals without having direct responsibility while working across functional boundaries
• Capability to swiftly reach a consensus with senior-level internal and external stakeholders and offer well-considered, practical recommendations
• affable, enthusiastic, perceptive, and persistent
• creative, resourceful, entrepreneurial, and self-starting in a fast-paced setting.
• embraces a great feeling of responsibility and control
• a business or marketing bachelor’s degree from a recognized university