Customer Service – Work From Home

Job Type: Customer Service from home
Location: Arizona work from home
Company: K Health

Position Description:

The Customer Experience team at K Health is expanding, so we’re looking for someone with a broad skill set and a steadfast drive for quality. In the Central, Mountain, and Pacific Time Zones, we are now hiring.

Through our Support organizations, you are expected to become an authority on our product, remove any obstacles for users, and eventually foster brand loyalty. You’ll respond thoughtfully and completely to both phone and email enquiries as a member of our support staff. Through your encounters with our clients, you will efficiently gather user feedback to aid in the improvement of our product.

How does the hiring procedure work?

• All applications are reviewed by our hiring staff. Every step of the way, we keep in touch with applicants to let them know if we’re going forward and what to expect from the subsequent round.
• You will receive a brief writing prompt related to customer experience for the application review. We understand that you are unfamiliar with K Health’s policies, so feel free to make up your own in your reply. This test reveals how you behave around clients.
• Group interviews: A selection will be made after you meet with team members and many candidates who are being questioned concurrently online. There will be two rounds in total, lasting one hour.
• Checking references: Two reference checks will be performed at this time Offer

How you’ll act:

• Deal with a range of client difficulties and find speedy solutions.
• 20+ calls each day: handle client calls with empathy, active listening, and product knowledge.
• Make emails that are personalized and consistent with the brand voice.
• Utilize problem-solving techniques to fix problems and give customers a seamless experience.
• actively hear client complaints in order to resolve or escalate them if appropriate
• Perform against difficult objectives with a top-notch team to maximize productivity and quality of output.
• Operating under HIPAA regulations helps to ensure the security of our patients’ personal information.
• Utilize ticketing systems to accurately record consumer comments and issues
• independently respond to client needs while maintaining motivation and control.
• Support a thriving and encouraging team environment

What we are seeking:

• You have two years or more of experience working in customer service for a business that is expanding quickly.
• You have prior experience working for a start-up with rapid growth.
• You take pleasure in and appreciate solving consumer concerns.
• You are eager to assist clients and committed to improving the healthcare system.
• You assume responsibility for client problems and follow K’s procedures and policies.
• You can navigate across systems rapidly without sacrificing accuracy.
• You are dependable and have a proactive, prepared, and meticulous attitude.
• You are familiar with call center software such as Salesforce, G Suite, and others.
• You are able to work nights, weekends, and holidays since your schedule is flexible.