Full Time

Customer Service – Work From Home

Posted 1 year ago
$30 - $40 per hour

Job Description

Job Type: Customer Service from home
Location: Georgia work from home
Company: Nutrisense 

Position Description:

Our support team quickly adapts to many different customer inquiries about the technology and account management through empathetic listening and creative problem solving. We also aim to provide a white glove experience to all our members.

In this role, you’ll get to:

  • Create problem solving solutions as an individual and team 
  • Partner with our customers to find effective solutions working through email, chat and phone support 
  • Become a product expert on Nutrisense to answer a variety of customer questions
  • Diagnose hardware and software issues and bring them back to the engineering and product team for review and resolution
  • Help bring meaningful feedback from our customers to improve our experience to our operation and  product team 
  • Show composure, resilience, and flexibility as customer needs evolve and our case volume changes

We are looking for a person who:

  • Enjoys working in a quickly changing environment
  • Are self motivated and eager to learn
  • Thrive in a collaborative environment
  • Are not afraid to find solutions in our knowledge bases 
  • Can easily communicate in many channels 
  • Are interested in building out their technical skills 
  • Have clear and professional communication tone 
  • Understand that not all solutions will be the same and can think outside of the box
  • Can clearly communicate even in more complex customer situations
  • Are able to adapt quickly to customer needs and different business priorities
  • Are excited about becoming a product expert and share this knowledge with our customers 
  • Are able to shift from one platform to another during the work day 
  • Someone who is excited about learning new technologies regularly