Customer Service – Work From Home

Job Type: Customer Service from home
Location: Georgia work from home
Company: Nutrisense 

Position Description:

Our support team quickly adapts to many different customer inquiries about the technology and account management through empathetic listening and creative problem solving. We also aim to provide a white glove experience to all our members.

In this role, you’ll get to:

• Create problem solving solutions as an individual and team 
• Partner with our customers to find effective solutions working through email, chat and phone support 
• Become a product expert on Nutrisense to answer a variety of customer questions
• Diagnose hardware and software issues and bring them back to the engineering and product team for review and resolution
• Help bring meaningful feedback from our customers to improve our experience to our operation and  product team 
• Show composure, resilience, and flexibility as customer needs evolve and our case volume changes

We are looking for a person who:

• Enjoys working in a quickly changing environment
• Are self motivated and eager to learn
• Thrive in a collaborative environment
• Are not afraid to find solutions in our knowledge bases 
• Can easily communicate in many channels 
• Are interested in building out their technical skills 
• Have clear and professional communication tone 
• Understand that not all solutions will be the same and can think outside of the box
• Can clearly communicate even in more complex customer situations
• Are able to adapt quickly to customer needs and different business priorities
• Are excited about becoming a product expert and share this knowledge with our customers 
• Are able to shift from one platform to another during the work day 
• Someone who is excited about learning new technologies regularly