Customer Service – Work From Home

Job Type: Customer Service from home
Location: Florida work from home
Company: Airbase 

Position Description:

The first comprehensive spend management software, Airbase offers businesses unmatched control and visibility over every dollar spent. The onerous task of monitoring spend should be eliminated, freeing up the finance teams to concentrate on being strategic partners to the rest of the company. We achieve this by automating the majority of spend-related accounting and replacing the various systems that are typically used to manage spend with a single platform that manages every workflow, including expense approvals and payments (via physical cards, virtual cards, ACH, and checks), as well as handling all workflows. Visit www.airbase.com to find out more about why cutting-edge businesses like as Gusto, Segment, Doximity, Getaround, Netlify, and others rely on Airbase.

Describe the role:

• After onboarding, maintain regular contact with customers to encourage early adoption and identify growth opportunities across a portfolio of 50–75 accounts.
• Create and manage your upsell and growth opportunity pipeline while working closely with the product and sales teams to gain support and align new features with customers’ business objectives as part of a comprehensive success plan.
• To remove barriers and promote meaningful adoption based on established success plans, meet with your consumers via screen sharing. Negotiate renewals and reduce churn risk by strategizing the acceptance and deployment of product enhancements that align with the client’s business objectives.
• Become an authority on Airbase products. Discover the ins and outs of the product so you can articulate best practices and solutions for the needs of your clients.

You will bring:

• 4 or more years of experience in a SaaS company’s customer success department.
• Background in accounting is preferred.
• English language proficiency and the capacity for concise and assured communication.
• knowledge of controlling a revenue-based quota.
• experience producing and delivering executive and leadership teams’ QBRs of the highest caliber.
• experience coordinating feedback and discussions between customer and product teams, as well as managing de-escalations.
• the capacity to work and learn quickly.
• worked with US/Western European clients in the past.
• awareness of the business climate for startups.
• being able to accommodate a 9am–5pm Pacific Time Zone schedule
• Ability to establish rapport and trust in a distant context with champions and your colleagues.
• enthusiastic about joining a small team and starting a business.