Customer Service – Work From Home

Job Type: Customer Service from home
Location: California work from home
Company: AANSEACORE 

Position Description:

By phone, email, chat, and/or remote system access, the applicant in this position may offer customers remote technical and application help. Strong product expertise is required for this position, which calls for greater technical aptitude than conventional first line assistance.

Competency / Qualifications

• High school diploma or equivalent required at a minimum; bachelor’s degree desirable.
• expertise supporting client-facing applications for at least two years
• Solving product problems and receiving reports of problems by phone, email, or chat
• collaborating across departments to address technical, methodical, or operational difficulties
• cooperating with people at various levels of the organization
• putting short- and long-term strategies into action
• educating both internal and external clients to reduce the number of times they need assistance
• Knowledge of CRM applications, such as Sales Force
• working knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• experience with Microsoft Server products in the past (e.g., Windows Server, SQL, MS Project)
• extremely developed Ability to analyze
• Collaboration and interpersonal abilities
• Decision-making and problem-solving abilities
• Advanced communication abilities in both writing and speaking are required.
• Organizational abilities, multitasking, and setting priorities
• Find a solution through the resolution of conflict
• Knowledge of Visio and Microsoft Access

Job Responsibilities

• being able to identify and solve creatively client problems with enterprise applications, including custom client networks
• gaining in-depth understanding of a complex product and creating short, clear documentation to respond to client inquiries about the application
• Support for internal teams and outside clients by providing subject-matter knowledge
• Ensure client happiness and business success
• upholding expectations for performance and speaking for
• shows a thorough understanding of applications, products, and services.
• offers application assistance and troubleshooting to internal teams as well as external clients via phone, live online chat, and email.
• Strong analytical abilities to locate the source or cause, start a search, and act quickly in situations that can be resolved without escalation (e.g., product operation, product content)
• communicates with clients both internally and outside effectively, and documents cases clearly
• Cross-functional cooperation to proactively address technical, administrative, and operational concerns
• Increasing cases that call for more experience
• Apply troubleshooting techniques both independently and in a collaborative setting to resolve escalated difficulties.
• provides prompt updates on the status and resolution of issues to business owners, stakeholders, and users.
• Dedicated team member who contributes to meetings, documentation, and information sharing to minimize recurrent problems and queries.
• Represents the business by acquiring and keeping thorough understanding of its products.
• Utilize industry trends, basic business knowledge, and financial savvy from a variety of sources and endeavors.
• communicating effectively in written, oral, and formal presentations in a professional, persuasive, and eloquent manner
• acting in a way that reflects the culture and values of the company
• establishing respectful and cooperative relationships with clients and coworkers
• preserving a reputation for skill, morality, and professionalism