Customer Service – Stay At Home Jobs

Job Type: Customer Service from home
Location: Texas work from home
Company: Everly Health

Position Description:

We are a fast-growing startup in search of someone who is willing to get their hands dirty. Everly Health is the place to be if you are passionate about designing a top-notch training program, assessing performance through metrics, and searching for an opportunity to learn, build, optimize, and grow.

What You’re Going to Do

• All new support staff hires should be onboarded through online and in-person classroom facilitation.
• Motivate our support workers to continue their studies in order to advance their careers.
• When we launch a new collaboration or campaign, we train any new BPO Call Center staff or trainers.
• Collaborate cross-functionally across all levels to provide training materials centered on product, policy, or process updates.
• Determine and direct trainings to close education gaps among our new and tenured agents.

What Makes You Unique:

• 1+ years of training and development experience, preferably in service operations or call centers
• Previous Quality Assurance experience is preferred.
• Previous experience working in a fast-paced startup setting is strongly preferred.
• A bachelor’s degree in education is preferred.
• Capable of public speaking and engaging others via various platforms or virtual worlds.
• Ability to communicate clearly and effectively with stakeholders at all levels of the company
• Outstanding communicator
• Great capacity to establish strong cross-functional partnerships at all organizational levels.
• Proven track record of transforming agents from good to great
• A strong desire to provide excellent client service
• Excellent technical and problem-solving abilities
• Experience with HIPAA, Healthcare Salesforce, and Lessonly is preferred.