Full Time
Customer Service – Stay at Home Jobs
Job Description
Job Type: Customer Service from home
Location: Texas work from home
Company: Aston Carter
Position Description:
All calls and electronic correspondence from military service members and military representatives must be answered, processed, and documented. Screening military medical documents for accuracy and thoroughness, identifying required medical, dental, and behavioral health procedures, and scheduling individual in-clinic, group, or telephonic appointments are among the responsibilities. Through interactions with service personnel, acts as the organization’s face, providing great customer service at all touch points.
Important Tasks and Responsibilities
- In charge of scheduling medical and/or dental services for Service Members, either in-clinic or offsite.
- Look into and resolve client complaints
- Gather, evaluate, and synthesize client data to aid in continual improvement.
- Work with management to investigate issues in order to identify trends.
- Interact with operational departments to ensure that client needs are satisfied.
- Carry out additional duties and obligations as assigned