Customer Service – Stay At Home Jobs

Job Type: Customer Service from home
Location: Texas work from home
Company: American Airlines

Position Description:

• This position is part of the Customer Experience Division’s Hubs and Gateways Team.
• Manage, create, and coordinate all customer-related activities to ensure the highest level of customer satisfaction and experience.

What you intend to do

• Oversees day-to-day customer service operations across several sites, including ticket counter and gate activities.
• Ensures that resources are used efficiently in order to meet operational performance goals.
• All company and departmental protocols, including safety and security, are enforced.
• Examines all workers’ staffing needs and bid schedules.
• Ensures compliance by communicating procedure changes to Customer Service Managers and frontline staff.
• Watches and analyzes trends in order to meet deadlines.
• Employees are mentored and developed.
• Highlights areas that need to be improved
• Creates and implements processes to increase efficiency and productivity.
• Improves vendor relationships and ensures contractual responsibilities are met
• Ensures that all internal audit standards are met.
• Creates an annual budget and oversees its implementation.
• Helps with CSM/Customer Service Supervisor interviews and selection.
• Able to work a variety of shifts, including nights, weekends, and holidays
• Other responsibilities as assigned

Everything you’ll need to succeed

• Bachelor’s degree in business administration or a related subject, or comparable experience/training
• 3 years of managerial experience in airline customer service

Education and prior job experience are preferred qualifications.

• Knowledge with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook is required.
• Strong analytical abilities and proficiency with computer software
• Outstanding leadership and organizational abilities
• Ability to multitask and manage fluctuating priorities in a fast-paced, dynamic work environment, as well as tolerance for high stress conditions
• Ability to delegate tasks effectively and manage huge groups of personnel