Full Time
Customer Service – Stay At Home Jobs
Job Description
Job Type: Customer Service from home
Location: Missouri work from home
Company: American Airlines
Position Description:
The Customer Support Representative engages with consumers in the following ways: courteously, efficiently, kindly, and professionally:
What you intend to do
- Welcoming customers as they arrive at the airport or in the ticket area
- Check the ticket counter area for conformity with safety standards and procedures.
- Providing assistance to customers with self-service kiosk check-in and luggage processing (e.g., printing boarding passes and receipts)
- Servicing and upkeep of kiosk machines (e.g., load paper, clean surfaces)
- Troubleshooting kiosk technology problems to determine the source of problems or mistakes
- Talking with IT regarding kiosk technology concerns that necessitate further maintenance.
- Checking to ensure that clients’ carry-on luggage complies with FAA/American Airlines policies (e.g., size, quantity)
- Verifying and clearing travel papers (such as passports and visas) for consumers traveling abroad (e.g., using the Timatic database available in the kiosk)
- Helping customers with the processing of checked baggage (e.g., completing credit card transaction, self-tagging, verifying weight)
- Queuing queues at ticket counters are organized based on departure timings or the sort of help required (e.g., special assistance, to reduce volume of lines or wait time)
- Receiving and activating self-tagged baggage from clients at the activation station
- Moving luggage physically throughout the ticket counter area (e.g., move checked baggage to belt, move oversized bags to designated oversized baggage location)
- Checking assistance devices, sporting equipment, and other big items for consumers (e.g., verify adherence to appropriate policies)
- When necessary, forward clients to customer service representatives.
- Conducting document clearance and verification at kiosks
- Helping non-ambulatory customers with their physical movement while they board, deplane, or otherwise move within the gate and greater terminal area.
- Helping unaccompanied kids board, deplane, or use other modes of transportation
- Giving gate information and directions to customers
- Conducting paging tasks (for example, announcing forgotten things or asking consumers to return to locked bags) (at some airports)
- Performing such related activities as judged operationally required by management in accordance with the collective bargaining agreement
- Reporting at your assigned station or location on time, as scheduled, including necessary overtime requirements, variable shifts, weekends, and holidays Completing job-related trainings
- Follow all federal regulations (e.g., DOT, FAA, TSA)
- Follow corporate policies, procedures, and performance expectations.
- Wear uniforms in accordance with business regulations.
- In accordance with American principles, provide exceptional customer service in a professional manner.
- Use a variety of internal resources and systems, including during customer contacts.
Everything you’ll need to succeed
- GED, high school diploma, or international equivalent
- You must be at least 18 years old.
- Read, write, speak, and understand English fluently.
- In some cases, bilingual language abilities may be required.
- Valid driver’s license, if required by local authorities
- To satisfy company and security standards, a pre-employment drug screen, detailed background check, and/or fingerprinting must be completed.
- To qualify for unescorted access privileges to airport security identification display areas (SIDA), you must pass an FAA criminal background check.
- If applicable, must be able to get proper airport authorization and/or US Customs security badges.
- Must be authorized to work in the United States.