Job Type: Customer Service Representative from home
Location: New York work from home
Company: Aston Carter

Responsibilities:

• Accept incoming phone calls and emails from workers and their dependents with general insurance questions.
• Help with the web portal’s login credentials reset
• Take fast action to address and/or resolve customer questions and issues.
• Keep track of all communications and transactions with customers.
• Note specifics of questions, remarks, grievances, and actions done.
• Keep track of and resolve all open cases and consumer inquiries.
• Regularly interact with individuals and groups and communicate across a variety of channels (e.g., phone).

Requirements:

• 1-3 years of continuously employed history
• Higher education diploma
• Must be a Western New York resident

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