Full Time
Customer Service Representative – Remote Overnight Jobs
Job Description
Job Type: Customer Service Representative from home
Location: Michigan work from home
Company: Aston Carter
Responsibilities:
Execute daily order management tasks, such as:
- Determining the needs of the consumer
- Definition of the quantity or needs for a given part
- Check/confirm availability/delivery of the part(s).
- Part(s) pricing and quoting
- Order entry, order confirmation, and data input
- Order tracking, delivery confirmation, and invoicing
- Processing of returns and warranty claims
- Credits
- Positive customer connection to effectively address their emotional and practical demands.
- Extremely sensitive to consumer needs
- Capable of conveying/receiving critical information
- Honest and professional telephone manner
- Aware of call-back requests and responsive
- To guarantee that client expectations are met 100 percent of the time, work with other departments such as finance, purchasing, inventory planning, logistics, sales, tech support, training, and service, among others.
- Collect technical data to assist the customer in defining certain part or number needs.
Requirements:
- To guarantee that client expectations are met 100 percent of the time, work with other departments such as finance, purchasing, inventory control, traffic and warehousing, sales, hotline, and service.
- Collect technical data to assist the customer in defining certain part or number needs.
- Utilizing technical part manuals
- Order status (client update)
- Authorization for returns (get necessary approvals)
- As circumstances dictate, support other employees (work as a team)
Additional abilities & credentials:
Must possess:
- 2+ years of experience in customer service. Preferable technical call center experience
- Excellent verbal and written communication skills.
- Outstanding computing capabilities. working with three distinct systems and three monitors. Must possess computer literacy and be able to use the systems.
- Excellent command of Microsoft Office, including Outlook, Excel, and Word
PERFECT TO HAVE:
- Experience in automotive/aerospace client service
- Practical technical knowledge
- IT experience
- Parts knowledge
- Utilizing ERP/CRM systems
- Request entrance and construction quotes
