Customer Service Representative – Remote Jobs

Job Type: Customer Service Representative from home
Location: Houston work from home
Company: Firstsource

In this position, a customer care representative answers calls, emails, and chat requests from clients and offers assistance and answers to both new and old questions about the services the client offers.

By responding to consumer concerns in a timely, courteous, and professional manner and offering precise, individualized answers, the agent will be instrumental in enhancing the customer experience.

Minimum qualifications

• Education: At least a graduation
• Experience: one to three years of phone, email, and chat support
• Monday through Friday, 8:00 AM to 5:00 PM; training begins at 8:00 PM. Mon-Fri for three weeks.
• Hourly wage: $16.00

Responsibilities:

• Handle a lot of test-takers’ incoming calls, emails, and chat sessions.
• Start making outgoing calls and sending emails in response to client needs.
• Respond to client complaints, investigate client concerns, offer suitable alternatives and answers within the allotted time frames, and follow up to guarantee resolution
• If necessary, escalate customer service problems.
• Correctly enter and process data into spreadsheets and case management system(s).
• Clear Communication: Use language that makes information and solutions easy to understand in all of your communications with clients, whether by phone, email, or chat.
• Observe communication protocols, rules, and regulations.
• Professional Focus: Exhibits a high degree of moral rectitude in both personal and professional interactions with clients. Shows thoughtfulness, sensitivity, and respect for every client
• Work cohesively as a team, have faith in one another, and have productive discussions for the benefit of the group. When necessary, complete non-phone, email, or chat tasks to support customer service, such as balancing duplicate records, handling escalation desk tasks, handling customer complaints, and resolving unresolved issues.

Requirements:

• Competent in communicating in writing and spoken English
• Strong ability to handle phone calls, write emails, handle chats, and actively listen
• Strong problem-solving abilities
• Professional, courteous, and sympathetic in both writing and speech Capacity to evaluate information and identify the problem
• Capacity to prioritize, multitask, use multiple systems for diagnosis, and efficiently manage time
• the capacity to communicate with clients at all levels
• Capacity to manage and address escalated calls, emails, and chats from customers
• Proficiency in Microsoft Office Word, Excel, Outlook, Teams, PowerPoint, and SharePoint