Customer Service Representative – Remote Jobs

Job Type: Customer Service from home
Location: Arlington work from home
Company: Alorica

As a member of Team Alorica, you will support and assist our clients by attending to customer problems and resolving difficulties.

Responsibilities:

• Help clients with any problems or questions they have when using the product or service
• Record call-related data for reporting and auditing needs.
• Keep client information current and update it as needed.

Requirements:

• GED or high school diploma
• Experience in customer service is necessary.
• strong ability to navigate a computer
• knowledge of Microsoft Office programs (Word, Excel)
• outstanding communication abilities both in writing and speaking
• Outstanding comprehension and listening abilities
• Kind and courteous; focused on the needs of the customer

Workplace Conditions

• Continuous use of computers and phones
• The address on your personnel file must be a private home where your work from home setting is situated.
• Alorica will give you all the tools you need to get the job done, which can include a webcam.
• You will just need to supply DSL or cable for your Internet/Broadband connection. No Internet access by dial-up, satellite, or wireless.
• It is necessary for your workstation to have a direct Internet connection and documentation proving that your ISP offers a minimum download speed of 30 Mbps and a minimum upload speed of 10 Mbps.

Physical Requirements

• Ongoing sedentary employment