Customer Service Representative – Remote Jobs
Job Description
Job Type: Customer Service Representative from home
Location: Pennsylvania work from home
Company: CVS Health
Work for CVS Health with all of your heart! Several Customer Care Representatives are being hired in your region by our Customer Care section of CVS Health’s Pharmacy Benefit Manager company!
Do you want a flexible work schedule and reside 75 miles or less from Monroeville, Pennsylvania? a chance where you can juggle obligations at work and at home while being dedicated to providing our millions of plan members with heartfelt service? If yes, take a look at this position with Fortune 4 business CVS Health. For the Pharmacy Benefit Manager (PBM) business of CVS Health, we are actively employing teams to provide customer care assistance.
Responsibilities:
You will be assisting members with their pharmacy benefit plans in this position. To help our members better understand their coverage and alternatives, you will handle incoming calls and provide answers to inquiries about prescription insurance, medication coverage, and mail-order medications. You will provide the solutions required to assist them simplify their medical experience through your talents and knowledge. While broadening your own experiences and increasing your CVS career options, you will get the chance to learn more about health care!
If you meet the requirements, we provide the flexibility of working from home. The requirements for working from home include, but are not limited to, having your own internet connection that meets the required speeds, having a secure workspace free from interruptions, and successfully completing the training course. In this capacity, compliance with the law and HIPAA are essential.
For your success on the team, we have an extensive training program. This also includes up to six weeks of on-site training. Self-paced modules, leadership participation from day one, and hands-on learning are all part of how training is designed to allow you to learn! Depending on a person’s onsite and WFH role experience, the training venue may change.
For people juggling priorities at work and at home, scheduling alternatives are intended to help them construct a flexible work schedule. We now have full-time schedules available that range from 30 to 40 hours per week. You will have a regular schedule, albeit your days off and working hours may change. The site is open every day of the week from 7 am to 11 pm EST.
We provide a full range of extra benefits and discount packages, including tuition reimbursement, in addition to medical, dental, and vision insurance. For full-time employees, we provide a comprehensive time off package that includes company-paid holidays, PTO, and floating holidays. To ensure that coworkers receive benefits as quickly as possible, benefit and PTO eligibility begins the month after your start date.
As they progress from a REP I to a REP II or III, our Care colleagues have opportunity to develop both inside and outside of our business unit. With the help of our Career Mapping guide, you can advance in your career. We want you to succeed!
We may need to modify our scheduled working hours to accommodate the fluctuating call volume as we staff our business in a strategic and dynamic manner. There may be times when we need you to work longer than usual hours due to periods of peak volume. Likewise, there are instances when call numbers decline, and we might request that coworkers shorten their allocated hours. Without affecting benefit eligibility, any desired increase or decrease in hours will be reported to a coworker in advance. When satisfying business demands, CVS Health constantly strives to keep the colleague at the center of everything we do.
Requirements:
Required credentials
- One year of customer interaction experience, such as in a call center, retail setting, customer service environment, hotel sector, or the military.
- Computer expertise with Windows-based programs
- Must reside within 75 miles of Monroeville, Pennsylvania
Preferred Requirements
- Capacity for constructive, fruitful problem-solving
- At ease connecting to consumers in a kind, patient manner that reflects a sincere interest in enhancing their quality of life
- Dependability and adherence to scheduling guidelines
- The capacity to show tolerance, empathy, certainty, and assurance
- Outstanding customer service abilities, including professionalism and polite telephone manners.
- Excellent communication, interpersonal, and oral skills
Education
- Preferably with a high school diploma or comparable work experience
