Job Type: Customer Service Representative from home
Location: California work from home
Company: Cigna

Responsibilities:

• Accept an average of 100–125 incoming calls per day from imaging facilities, physicians, and consumers of the Health Plan asking for pre-authorization.
• Maintain patient privacy for each call by handling and verifying patient records in compliance with HIPPA and PHI.
• Accept many calls in succession while simultaneously using different applications on multiple screens and accurately entering all patient, provider, and imaging center data.
• With each caller, go through the whole formal script pathway. Identify and direct any calls that can’t be resolved by the formal script to the proper person or department.
• Keep your clients in mind at all times, and be able to handle complaints and queries from clients on your own with just one call.
• Attend all eight training sessions in full, including the live-call participation instruction.
• Achieve or surpass all performance criteria by accurately managing calls and making high-caliber calls.

Requirements:

• Requires a high school diploma or equivalent.
• Prior experience in customer service is strongly preferred.
• Intermediate Microsoft Outlook competency; excellent written, organizational, and communication skills
• Excellent attention on the needs of the customer and the capacity to deal productively with challenging callers
• Assumes responsibility and ownership for effectively resolving issues
• Dedicated, coachable, positive, and willing to set a good example for your peers
• Team player who offers and accepts help, exchanges personal knowledge, and
• Adaptable to changes in the workplace and positive in their outlook, flexibility, and openness
• Powerful and self-assured enough to act morally upright and honor all commitments.

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