Customer Service Representative – CVS Remote Jobs

Job Type: Customer Service Representative from home
Location: Texas work from home
Company: CVS Health

Availability: Monday through Friday 9 a.m. to 5:30 p.m. EST

Responsibilities:

• The customer service representative for behavioral health helps the member with advocacy care, a clear path to care, understanding and resolving claims, and educating the member with online resources.
• The customer care person explains the member’s benefits plan and Aetna policies and procedures while also providing tools to help the member adhere to any applicable regulatory requirements.
• Establishes an emotional bond with our members by fully comprehending and interacting with them in order to advocate for their optimum health. creating a trustworthy and caring relationship with the member in order to completely grasp the member’s requirements. considers the needs of the client.
• Examines the member’s claim history to make sure that benefit maximums and/or coinsurance/deductibles are accurately tracked. if necessary, performs maintenance on financial data. explains the contract-required obligations and rights of the member.

Pay Scale

The standard pay scale for this position is as follows: Minimum: 17.00 Maximum: 27.90

Please remember that this range represents the salary range for every position in the job grade that this position belongs to. The location is just one of several variables that will be considered when determining the actual compensation offer.

Requirements:

• Minimum requirements include one to three years of call center environment customer service expertise.
• Experience in the field of behavioral health is preferred.
• Associate’s Degree – Insurance or medical experience
• Educated to the high school level