Customer Service Representative – CVS Remote Jobs

Job Type: Customer Service Representative from home
Location: New York work from home
Company: CVS Health

For our Medicare Retiree Solution Customer Service Centers in the Eastern and Central time zones, we are currently hiring top talent. Our aim is to offer our Medicare members compassionate, creative, and proactive customer service. Every chance we get, we’ll use our knowledge and abilities to inspire cooperation and constructive change. For our members, we serve as the knowledgeable, dependable advocates. Our employees hold the key to our success. High levels of adaptability, sensitivity, and patience are needed for this job.

Responsibilities:

• Based on incoming phone member contacts, informs members of the benefits of the plan, responds to inquiries, and handles problems.
• Employs standards-compliant documentation
• Offers sympathetic and customer-focused service
• Our standard is to exceed the expectations of our members.
• Make sure that every member is treated with respect, courtesy, and that all inquiries are fully addressed.

Be able to work from 8am to 6pm.

Must be an EST/CST resident

Pay Scale

The usual pay scale for this position is as follows: 17.00 minimum; 27.90 maximum

Please remember that this range represents the salary range for every position in the job grade that this position belongs to. The location is just one of several variables that will be considered when determining the actual compensation offer.

Requirements:

• Demonstrated capacity for compassion and empathy
• The capacity for patience
• Adaptability
• Basic knowledge of computers, typing, and phones
• An equal level of military service
• Be able to work from 8am to 6pm.
• Must be an EST/CST resident

Recommended Requirements: Experiences in customer service are preferred

Education

GED, high school diploma, or comparable work experience