Customer Service Representative – CVS Remote Jobs

Job Type: Customer Service Representative from home
Location: Arizona work from home
Company: CVS Health

Work for CVS Health with all of your heart! In your area, CVS Health’s Pharmacy Benefit Manager division is searching for Customer Service Representatives!

Do you want a flexible work schedule and reside 75 miles or less from Chandler, Arizona? a chance where you can juggle obligations at work and at home while being dedicated to providing our millions of plan members with heartfelt service? If yes, take a look at this position with Fortune 4 business CVS Health. For the Pharmacy Benefit Manager (PBM) business of CVS Health, we are actively employing teams to provide customer care support.

You will be assisting members with their pharmacy benefit plans in this position. To help our members better understand their coverage and alternatives, you will handle incoming calls and provide answers to inquiries about prescription insurance, medication coverage, and mail-order medications. You will provide the solutions required to assist them simplify their medical experience through your talents and knowledge. While broadening your own experiences and increasing your CVS career options, you will get the chance to learn more about health care!

If you meet the requirements, we provide the flexibility of working from home. The requirements for working from home include, but are not limited to, having your own internet connection that meets the required speeds, having a secure workspace free from interruptions, and successfully completing the training course. In this capacity, compliance with the law and HIPAA are essential.

For your success on the team, we have an extensive training program. This also includes up to six weeks of on-site training. Self-paced modules, leadership participation from day one, and hands-on learning are all part of how training is designed to allow you to learn! Depending on a person’s onsite and WFH role experience, the training venue may change.

For people juggling priorities at work and at home, scheduling alternatives are intended to help them construct a flexible work schedule. We now have full-time schedules available that range from 30 to 40 hours per week. You will have a regular schedule, albeit your days off and working hours may change.

We provide a full range of extra benefits and discount packages, including tuition reimbursement, in addition to medical, dental, and vision insurance. For full-time employees, we provide a comprehensive time off package that includes company-paid holidays, PTO, and floating holidays. To ensure that coworkers receive benefits as quickly as possible, benefit and PTO eligibility begins the month after your start date.

As they progress from a REP I to a REP II or III, our Care colleagues have opportunity to develop both inside and outside of our business unit. With the help of our Career Mapping guide, you can advance in your career. We want you to succeed!

We may need to modify our scheduled working hours to accommodate the fluctuating call volume as we staff our business in a strategic and dynamic manner. There may be times when we need you to work longer than usual hours due to periods of peak volume. Likewise, there are instances when call numbers decline, and we might request that coworkers shorten their allocated hours. Without affecting benefit eligibility, any desired increase or decrease in hours will be reported to a coworker in advance. When satisfying business demands, CVS Health constantly strives to keep the colleague at the center of everything we do.

Starting pay is $17.50!

There are only 2 easy steps in our application process:

1. Submit a web form
2. To discover even more about the opportunity, use our virtual job tryout (interview platform) online.

Pay Scale

The usual pay scale for this position is as follows: 17.00 minimum; 27.90 maximum

Please remember that this range represents the salary range for every position in the job grade that this position belongs to. The location is just one of several variables that will be considered when determining the actual compensation offer.

Requirements:

• 1 year of customer service experience (i.e. call center, retail, customer service environment, hospitality industry, military experience)
• Knowledge of Windows-based programs on computers
• Possibility of constructive, fruitful problem-solving
• Able to relate to consumers in a compassionate, helpful manner that shows a sincere interest in enhancing their quality of life
• Reliability and adherence to timing guidelines
• Excellent customer service abilities, including polite telephone etiquette and professionalism, the capacity to demonstrate compassion, empathy, and the ability to show assurance and confidence
• strong communication, interpersonal, and oral skills

Recommended Requirements

• Six months’ worth of job experience in a call center or a healthcare-related industr
• Plus having a healthcare credential, such as a Med Assistant
• Being a primary caregiver, having experience caring for elderly people, or volunteering in the community
• Spanish language fluency is a bonus
• Possibility of constructive, fruitful problem-solving
• able to relate to consumers in a compassionate, helpful manner that shows a sincere interest in enhancing their quality of life
• Reliability and adherence to timing guidelines
• Possessing the capacity for tolerance, empathy, assurance, and assurance
• strong customer service abilities, including professionalism and polite telephone manners
• Strong oral, interpersonal and communication skills
• Previous Work From Home experience preferred but not required

Education: equivalent to a high school diploma