Customer Service Representative – CVS Remote Jobs

Job Type: Customer Service Representative from home
Location: Kansas work from home
Company: CVS Health

The customer service representative is Aetna’s public face, and how they reply to members’ questions and problems when they contact them by phone, email, or other means of written communication affects how well they are treated. The nature of customer enquiries might range from simple to sophisticated. Engages, consults, and enlightens members based on their particular requirements, preferences, and knowledge of Aetna’s plans, tools, and resources to assist in directing them down a straight path to treatment. Responds to queries and handles problems depending on correspondence from members, suppliers, and other departments. delegates rework that results to the proper staff. maintains a record of all communications with plan sponsors, providers, and members.

• The CSR explains the member’s benefits plan, Aetna policies and processes, and provides tools for adhering to any regulatory requirements.
  establishes an emotional bond with our members by fully comprehending and interacting with them in order to advocate for their optimum health.
• Creating a trustworthy and caring relationship with the member in order to completely grasp the member’s requirements. considers the needs of the client.
• Gives the consumer pertinent information to address any unanswered queries, such as more specifics on the plan or benefits, member self-service resources, etc.
• Explains the contract-required obligations and rights of the member.

Pay Scale

The standard pay scale for this position is as follows: Minimum: 17.00 Maximum: 27.90

Please remember that this range represents the salary range for every position in the job grade that this position belongs to. The location is just one of several variables that will be considered when determining the actual compensation offer.

Required credentials

Experiences in customer service in a transaction-based setting, such as a call center or retail store, are desired. These experiences should show an aptitude for empathy and compassion. knowledge of a production setting.

Preferred Requirements

The capacity to multitask effectively to complete workloads. comprehension of medical jargon. written and verbal communication abilities. being able to uphold accuracy and production standards. abilities to solve problems. precision and attention to detail. abilities in analysis.

Education

High school diploma, GED, or an equivalent qualification