Customer Service Representative – Cigna Remote Jobs
Job Description
Job Type: Customer Service Representative from home
Location: Georgia work from home
Company: Cigna
The financial benefit of Cigna’s supplemental health benefits includes insurance for hospital care, critical illness, and accidents. We offer financial security to cover costs related to unforeseen accidents. Our advocates are in charge of assisting clients with the claims procedure. We are looking for customer service representatives to join our team who are devoted, sensitive, and empathic and who have a sincere desire to assist individuals during some challenging times in their lives. The customer service agent in the call center is a representative of the business, and our employees are what make us successful.
Responsibilities:
- To be available for the entire first 90 days of employment.
- Available from 8:00am to 8:00pm Eastern Standard Time.
- Recognizing and making an effort to efficiently meet all call center metrics.
- Answering incoming calls and responding to ordinary to somewhat difficult questions, complaints, grievances, or appeals.
- The capacity to empathize with consumers because you will be assisting them during a crucial period of their lives.
- Knowledge of technology and the capacity for multitasking.
- Being able to answer problems quickly (one-call resolution.)
Requirements:
- Requires a high school diploma or its equivalent.
- Tolerant of a constantly changing environment
- It is necessary to work in a distraction-free, quiet environment.
- Required: 1-2 years of customer service experience; contact center experience desirable.
- The capacity to control complexity.
- Strong analytical, conversational, and problem-solving abilities.
- Competent with Microsoft Office applications.
- Able to operate well both individually and in teams when necessary.
Whether you intend to work from home on a regular basis or infrequently, you must have an internet connection from a cable broadband or fiber optic internet service provider with minimum download and upload speeds of 10 Mbps and 5 Mbps, respectively.
We anticipate paying between 17 and 22 USD per hour for this work, based on pertinent aspects like experience and location.
Additionally, it is anticipated that this position will qualify for the yearly bonus program.
We want you to feel balanced, safe, and healthy. You will therefore benefit from a wide variety of advantages with an emphasis on promoting your overall health. You will be provided with a number of health benefits beginning on the first day of your job, including medical, vision, dental, well-being, and mental health programs. In addition, we provide a 401(k) with company match, life insurance paid for by the firm, tuition reimbursement, at least 18 days of paid vacation per year, and paid holidays.