Customer Service Representative – Aston Carter Remote Jobs

Job Type: Customer Service Representative from home
Location: Michigan work from home
Company: Aston Carter

Date of Start: 2/8

A three to four week training course in insurance servicing

will receive complete on-site training for at least the first three to four weeks. They might be able to resume a hybrid schedule after this. The timetable is 2 days on-site and 3 days remote if hybrid.

For the first four weeks, the training schedule runs from 9:30 to 6 p.m.

10:30am to 7pm: Insurance Servicing shift

Responsibilities:

• Depending on how long each contact is, between 50 and 80 inbound calls will be handled daily, sometimes more and sometimes less.
• This person will be in charge of answering incoming calls with mortgage-related inquiries.
• Will field inquiries from insurance brokers, financial institutions, and borrowers.
• They will answer calls on the insurance lines while they are not answering calls on the mortgage lines.
• The candidates will eventually receive cross-training to manage all calls.
• Homeowners insurance will be the topic of the insurance queries, which will come from customers, insurance professionals, and financial organizations.
• The CSR needs to be able to switch between multiple systems while conducting research and recording phone calls.
• The CSR must react promptly and precisely to make sure that both our internal and external requirements are consistently met.
• The ability to handle all calls in a professional manner as well as problem solving and problem resolution abilities are necessary.
• Making outbound calls is frequently necessary.

Requirements:

Skills: Call center, customer service, data entry, mortgage insurance, contact center, call center, data entry, inbound call

Top Skills Information: Call center, customer service, data entry, mortgage insurance, contact center, call center, data entry, inbound call

Additional abilities & credentials:

Must possess

• At least six months to a year of experience working in customer service (call center experience is preferred, but will consider retail candidates)
• Adept at handling the Windows PC operating system and its software (super easy to learn)
• Typing speed: 35 WPM minimum
• Effective writing and vocal communication abilities (will be on the phone all day and be required to follow up via email in some instances)
• An online link It will be necessary to work and train remotely during COVID-19.
• Dependable transportation (must return to work once COVID-19 limitations are lifted).

PERFECT TO HAVE:

• 2+ years of experience working in call centers
• Experience with mortgages or insurance

DQ’S:

• There is no internet connection.
• unable to perform office duties
• A lack of communication abilities