Full Time

Customer Service Representative – Aston Carter Remote Jobs

Posted 1 year ago
Michigan
$15 - $16 per hour

Job Description

Job Type: Customer Service Representative from home
Location: Michigan work from home
Company: Aston Carter

Fantastic Remote/Hybrid Customer Service Career Opportunity! $15 per hour, with tons of room for advancement!

Are you hoping to launch your career with a reputable business? Look nowhere else! This is a fantastic opportunity to advance your professional career while growing with a company. Details are below; please read!

Starting in mid-April, TBD

Monday through Friday, 10:30 am to 7 pm, Insurance Servicing Class

Will receive complete on-site training for at least the first three to four weeks. They might be able to resume a hybrid schedule after this. The timetable is 2 days on-site and 3 days remote if hybrid.

For the first four weeks, the training schedule runs from 9:30 to 6 p.m.

10:30am to 7pm shift

Responsibilities:

  • Depending on how long each contact is, between 50 and 80 inbound calls will be handled daily, sometimes more and sometimes less.
  • This person will be in charge of answering incoming calls with mortgage-related inquiries.
  • Will field inquiries from insurance brokers, financial institutions, and borrowers.
  • Homeowners insurance will be the topic of the insurance queries, which will come from customers, insurance professionals, and financial organizations.
  • The CSR needs to be able to switch between multiple systems while conducting research and recording phone calls.
  • The CSR must react promptly and precisely to make sure that both our internal and external requirements are consistently met.
  • The ability to handle all calls in a professional manner as well as problem solving and problem resolution abilities are necessary.

Requirements:

Call center, customer service, data entry, mortgage insurance, contact center, call center, data entry, inbound call