Full Time

Customer Service Representative – Aston Carter Remote Jobs

Posted 1 year ago
Illinois
$17 - $18 per hour

Job Description

Job Type: Customer Service Representative from home
Location: Illinois work from home
Company: Aston Carter

Responsibilities:

  • Responding to roughly 40 incoming calls per day, including client inquiries concerning fueled vehicles.
  • Responds to questions and issues from the fleet and the drivers.
  • Understand the unique needs of each client.
  • For all incoming calls, use call tracking.
  • Examine driver phone calls for patterns.
  • Log every call for metrics’ sake.
  • Aim to keep conversation times to 2.5 minutes or less on average.
  • Maintain service levels of 80% or more.
  • Dials different oil companies as necessary.
  • Respond to a range of inquiries from clients, including
  • Learn the benefits and features of the fuel program.
  • Recognize and foresee the needs and expectations of the client
  • Understand and follow up on a variety of duties and issues pertaining to fuel operations.
  • Create efficient channels of contact with your coworkers and drivers.
  • Continuously keep up daily contact with customer service-related concerns
  • Assist the department manager and team leads in onboarding new clients.
  • Answer inquiries from customers, drivers, and internal departments
  • Work together with AEs, AMs, Fleets, and Drivers to manage questions and provide solutions.
  • Make sure to perform consistently while adhering to client service level agreements

Requirements:

  • Recent office customer service encounters
  • At least 6 months of experience working in a phone center
  • Have experience handling a lot of incoming calls and emails
  • Excellent phone and communication presence
  • Keyboarding and computer skills