Full Time
Customer Service Representative – Aston Carter Remote Jobs
Job Description
Job Type: Customer Service Representative from home
Location: Florida work from home
Company: Aston Carter
520-hour contract to hire
Onsite training for two weeks from 9:30 to 6:00
Hybrid program, Monday through Friday, following training
After training, you must be available for an 8-hour shift between 8:00 AM and 8:00 PM.
Responsibilities:
- Depending on how long each contact is, between 50 and 80 inbound calls will be handled daily, sometimes more and sometimes less.
- This person will be in charge of answering incoming calls with queries about mortgage servicing.
- Handle payments, insurance paperwork, and other things.
- Will field inquiries from insurance brokers, financial institutions, and borrowers.
- They will answer calls on the mortgage lines while they are not taking calls on the insurance line (which are easier)
- The CSR needs to be able to switch between multiple systems while conducting research and recording phone calls.
- The CSR must react promptly and precisely to make sure that both our internal and external requirements are consistently met.
- The ability to handle all calls in a professional manner as well as problem solving and problem resolution abilities are necessary.
- Making outbound calls is frequently necessary.
- As appropriate, update system notes to reflect initial call resolution and any other pertinent information.