Customer Service Representative – Aston Carter Remote Jobs
Job Description
Job Type: Customer Service Representative from home
Location: Tennessee work from home
Company: Aston Carter
Responsibilities:
• Takes care of communications (mostly phone calls) from customers with different levels of knowledge about residential water heating and related products, with a focus on professionalism, ownership, and resolution.
• Handle 60–100+ calls a day that come in
• Fixes problems with water heaters that the Residential Technical Support department is responsible for.
• Follow up on orders to make sure they are delivered by the dates specified.
• Check and make sure the customer’s price and discount.
• Talks with people from production, sales, shipping, the warehouse, or a common carrier to speed up or find lost or late shipments.
• Act in a professional way with angry customers.
• Get information about what customers think
Requirements:
Skills:
Customer, Service, Call center, Customer support, Microsoft Office, Technical support, Customer service management, Troubleshooting, Outlook, Customer service call center, Detail, Microsoft, Customer service, Data entry, retail, restaurant customer service, clerical, inbound call, outbound call
Skills and qualifications beyond the basics:
• Diploma from high school or GED
• At least one year of call center/customer service rep (CSR) experience
• Knows how to use MS Word, MS Excel, e-mail, and Windows very well.
