Customer Service – Remote Jobs

Job Type: Customer Service from home
Location: Texas work from home
Company: FIGO

Position Description:

By providing excellent and effective customer service through verbal and written communications, the Customer Experience Associate is responsible for assisting Figo in maintaining and expanding our culture of offering the greatest customer care in the business.

Responsibilities / tasks:

• Manage a large volume of incoming calls, chats, emails, and text messages effectively
• To satisfy customers, determine their wants and evaluate them.
• Utilizing Salesforce CRM, keep track of customer interactions.
• Accounts and transactions for customers are processed.
• Respond to inquiries concerning Pet Cloud and Figo Pet Insurance, including inquiries about coverage and Pet Cloud technology.
• successfully close a sale from an inbound lead
• Managing difficult customer situations
• Observe the Figo communication protocols and rules.
• Go above and above to develop ties with customers and their trust in the Figo brand.
• obtaining a five-star review for Figo as a result of pleased customers
• Intervene in internal and external inquiries
• Participate in and carry out relevant professional, technical, and career development training, as well as obtaining related credentials as necessary.
• Be a productive team player by assisting teammates and helping to deliver and accomplish the overall team’s and company’s objectives.
• Perform any other related tasks that are within your capacity, knowledge, or skill-set and that are reasonably requested by the organization.

Having a supervisory role:

• Must be very organized and self-motivated; great time management, attention to detail, and multitasking abilities are assets.
• love talking about and having pets!
• Should be at ease conversing with insurance holders and veterinary professionals.
• Effective verbal and written communication, as well as interpersonal skills, are essential. The handling of communications must be done so politely and professionally.
• Professional, cordial, and patient email and phone persona
• the capacity to work together on projects and/or challenging jobs
• Must have outstanding work habits and be prepared to put in the necessary hours to complete the task, especially when crucial deadlines result in higher than usual departmental pressures.
• Having project management skills outside of a customer service function
• proficient with Microsoft Office
• excellent team member
• Respect all rules, policies, work processes, and directions and protect the organization’s value by keeping information private.
• Follow all safety regulations and utilize all necessary safety gear.