Full Time

Customer Service – Remote Jobs

Posted 1 year ago
Florida
$20 - $30 per hour

Job Description

Job Type: Customer Service from home
Location: Florida work from home
Company: RELI Group

Position Description:

RELI Group is an employer that values diversity and equal opportunity. No matter their race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other factor protected by law, ordinance, or regulation, all qualified applicants will be given consideration for employment.

Responsibilities:

  • creates, examines, and evaluates business needs
  • evaluates user requirements and business systems
  • develops help desk systems that are consistent with broader company strategies
  • Utilizing HCD best practices, user research is conducted, and a thorough description of the actions necessary to develop or alter computer programs is written.
  • provides advice on challenging tasks and is the principal contributor or expert.
  • Keep track of client comments and feature requests.
  • Determine the values, expectations, and goals for the company. Regularly use metrics to show the accomplishment of business outcomes at business reviews, and if necessary, effectively adjust expectations.
  • Serving as a trusted advisor to our clients and overseeing the customer experience

Requirements:

  • Needs industry experience
  • Ability to ask for and receive client input in order to improve continuously and take corrective action
  • 2+ years of business analysis experience
  • superior writing and communication abilities