Full Time
Customer Service Manager – American Airlines Remote Jobs
Job Description
Job Type: Customer Service Manager from home
Location: Texas work from home
Company: American Airlines
Responsibilities:
- Uses GS Realtime plus additional software (such as Prime, GETNG, SABRE) to determine and approve overtime, provide personnel inputs, and generate tour reports.
- Provides end-to-end great customer service while fostering operational excellence, which results in employee and customer safety and well-being.
- Be a proponent of safety: Consider safety issues and take action if necessary.
- Setting team and individual goals in support of departmental and corporate goals; Coaching and mentoring frontline team members in skill development, customer service improvement, and company culture behaviors
- Builds relationships with team members that are productive and that create compassion, authenticity, integrity, respect, and dignity.
- Effectively distributes resources and offers necessary assistance to enable teams to carry out operational objectives in a secure manner.
- Conduct self-audits, observations, root cause analyses, and other relevant safety activities to maintain the operation’s safety and dependability.
- Encourage good departmental communication to motivate our staff to collaborate to accomplish shared objectives.
- Know the Joint Collective Bargaining Agreement (JCBA) and make sure the team members follow business rules and procedures
- Accept the fundamental principles of (passion, dedication, efficiency, dependability, reliability, dependability, optimism, honesty, positivism, and loyalty)
- The capacity to resolve challenging staffing challenges with little supervision
- Exceptional in communicating at all levels of the operation
- Able to control many software applications simultaneously, swiftly examine the operation, and decide on the best course of action for the day.
- Plan assignments for frontline team members to operate planes at gates in a flexible manner.
- Being proactive and effective in managing your time
- The capacity to put in longer hours when necessary for operations
- Able to work a variety of shifts, including shifts on weekends, holidays, and off days
Requirements:
Minimum requirements include education and previous work experience.
- Equivalent to a high school diploma or GED
Prior work experience and education are preferred qualifications.
- Experience with customer service at airports
- 2 years of management experience
- Understanding of business policies, procedures, and practical automation software
Knowledge, Permits, and Certifications
- Possibility of maximizing worker performance through proactive employee involvement and support for a diverse workplace
- Ability to actively listen, which involves paying close attention to what others are saying, taking the time to understand their arguments, and asking relevant questions as needed
- Utilizing logic and reasoning to evaluate the merits and drawbacks of potential solutions, conclusions, or methods for solving issues
- Ability to evaluate one’s own performance, that of others in the team, and that of the operation in order to make improvements or take corrective action
- Powerful decision-making abilities
- The capacity to operate both independently and collectively
- The capacity to work in challenging operating circumstances
- The capacity to prioritize tasks and carry them out precisely and quickly
- Ability to manage disputes with internal and external consumers using good business judgment
- Ability to plan station activities and work with several departments and organizations to meet requirements for a safe, effective, and on-time operation
- Having familiarity with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Possesses USPS authorization or the capacity to seek USPS authorization.
- The capacity to put in longer hours when necessary for operations
- Able to work a variety of shifts, including shifts on weekends, holidays, and off days
