Full Time

Customer Service – Aston Carter Remote Jobs

Posted 1 year ago
New Jersey
$17 - $18 per hour

Job Description

Job Type: Customer Service from home
Location: New Jersey work from home
Company: Aston Carter

Responsibilities:

  • In charge of organizing customer appointments for custom door, window, flooring, siding, etc. measurements.
  • Correctly parsing a sales contract with the help of the measurement forms.
  • Uploading every document to the digital storage files.
  • Manage and keep track of consumer records
  • Submitting requests for new services, improvements, and installations
  • Submitting requests for new installations
  • Telephone quality control
  • Receives a region to manage and assist
  • Informing clients of projects and delivery dates for their requests
  • Calls both inbound and outbound
  • Returning calls from both new and returning consumers.
  • Monitoring outstanding service requests

Collecting money for services and installations

  • Submitting service requests online
  • Returning call-backs
  • Depending on the season, 30 to 60 calls are made per day.

Requirements:

Skills: Customer service, chat support, and call center

Top Skills Information: Customer care, chat assistance, call center, CRM

Further abilities & credentials:

  • Proper phone usage
  • The possibility to use two displays
  • Multitasking
  • Professionalism