Customer Service – American Express Jobs

Job Type: Customer Service from home
Location: Georgia work from home
Company: American Express

Position Description:

We’re most proud of our welcoming and inclusive culture, innovation in the travel tech area, internal promotions, and possibilities for professional growth; most of our Traveler Care leadership began as Travel Counselors, and we can be found in practically every other department at GBT!

What You’ll Do on an Average Day

• Provide advice and make travel arrangements for corporate business clients (both individuals and groups)
• Perform travel choice analysis and research, and anticipate traveler needs to market extra services.
• Plan and book domestic and international business travel of varying complexity, including air, road, rail, and lodging.
• Make use of Global Distribution Systems (GDSs) such as Sabre, Apollo, and Amadeus. Training could be offered.
• Verify that customers’ agreed-upon travel policies, service provider policies, and regulatory requirements are followed.
• Use good phone service tactics and respond to particular consumer demands.
• To increase service levels, work with your employees to coach, mentor, and provide constructive criticism.
• During the interview process, we look forward to discussing more specific job duties and important performance metrics.

What We’re Seeking

• Enthusiasm for providing excellent client service, including proactive anticipatory needs
• Local GDS knowledge (Sabre, Apollo, and/or Galileo)
• Professional interaction (written and verbal)
• Pay close attention to detail and protect personal traveler information.
• Have a thorough understanding of the travel sector (background in business travel, leisure travel, or airline reservation)
• Addressing customer issues swiftly and independently / in collaboration with suppliers
• Collaboration and openness to feedback
• Fluency in French is advantageous.