Customer Service – American Express Jobs

Job Type: Customer Service from home
Location: Georgia work from home
Company: American Express

Position Description:

We’re most proud of our welcoming and inclusive culture, innovation in the travel tech area, internal promotions, and possibilities for professional growth; most of our Traveler Care leadership began as Travel Counselors, and we can be found in practically every other department at GBT!

What You’ll Do on an Average Day

• Provide advice and make travel arrangements for corporate business clients (both individuals and groups)
• Perform travel choice analysis and research, and anticipate traveler needs to market extra services.
• Plan and book domestic and international business travel of varying complexity, including air, road, rail, and lodging.
• Employ several Global Distribution Systems (GDSs), such as Sabre, Apollo, or Amadeus. Training could be offered.
• Verify that customers’ agreed-upon travel policies, service provider policies, and regulatory requirements are followed.
• Use good phone service tactics and respond to particular consumer demands.
• To increase service levels, work with your employees to coach, mentor, and provide constructive criticism.
• During the interview process, we look forward to discussing more specific job duties and important performance metrics.

What We’re Seeking

• Enthusiasm for providing excellent client service, including proactive anticipatory needs
• GDS knowledge (Sabre preferred)
• Professional interaction (written and verbal)
• Sensitivity to detail
• Maintain integrity and safeguard personal traveler information.
• Have a thorough understanding of the travel sector (background in business travel, leisure travel, or airline reservation)
• Addressing customer issues swiftly and independently / in collaboration with suppliers
• Collaboration and openness to feedback
• Our Traveler Care unit is open 24 hours a day, seven days a week. As a result, please be flexible in terms of your shift availability.

What You Will Receive From Us

• A diverse, supportive, enjoyable, and exceptional team of Traveler Care specialists. We have offices all around the world, and we are proud of how we connect and collaborate to provide outcomes for our clients.
• The opportunity to advance your career with a mission-driven organization dedicated to propelling change via travel.
• Working from home is an option in a truly global organization.
• Comprehensive benefits package that includes health and life insurance, a retirement savings plan (with employer match), access to our worldwide colleague assistance program, and our eMindful wellness platform.
• A culture that values diversity, equity, and inclusion. We have a network of INclusion Groups, Diversity Councils, and Country Ambassadors who are dedicated to fostering a global sense of belonging.