Customer Service Agent – Work From Home Las Vegas
Job Description
Job Type: Customer Service Representative from home
Location: Las Vegas work from home
Company: Health Care Service Corporation – HCSC
Responsibilities:
In charge of accurately and politely answering phone, written, and electronic questions from staff members, vendors, and clients in a busy call center in order to deliver high-quality service. A wide range of subjects are covered by inquiries, including eligibility, benefits, claim status, claim disposition, and more.
In order to properly answer questions over the phone and to completely and accurately document all inquiries and actions taken using applicable software applications while adhering to Health Benefits guidelines, this role requires the ability to navigate multiple system applications/screens, various resources, and tools with ease.
Requirements:
Required Skills for the Position:
- A high school degree or the equivalent GED
- At least a year’s worth of prior customer service experience
- Capacity to operate in a structured, high-demand, fast-paced, service-oriented workplacA
- outstanding interpersonal, written, and vocal communication abilities
- Possess the ability to handle issues in a variety of ways and quickly find solutions.
- Strong analytical and reasoning abilities are required, as well as the ability to switch between several displays and systems while on the phone and promptly and accurately answer customer difficulties.
- Ability to follow oral, written, or diagrammed instructions using common sense understanding
- Adaptable and receptive to ongoing process enhancement
- Capacity to pick up new or proprietary systems, adjust to different system platforms, and operate MS Word and Excel efficiently
- Own a quiet, dedicated workspace away from outside interruptions, equipped with dependable, safe high-speed Internet that may be hardwired via an Ethernet cable.
Desired Work Requirements:
- Previous experience working in a busy contact center
- Self-funded benefits/insurance or prior TPA experience
- understanding of diagnosis coding and medical procedures
- familiarity with medical terminology
- knowledge of insurance booklets, summary plan documents (SPDs), and other benefit-descriptive materials
- Experience managing quality indicators in a performance-based workplace
Is this a reference to one of our roles? If yes, find out more about our Employee Referral procedure via your HCSC connection!
