Full Time
Customer Care – Aston Carter Jobs
Job Description
Job Type: Customer Care from home
Location: Michigan work from home
Company: Aston Carter
Position Description:
This person will assist current and future EV owners in providing a great customer experience while creating long-term relationships between the consumer and our brands. A typical day would consist of answering product questions, discussing charging options, assisting with product orders or reservations, scheduling dealership appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.
PRIMARY RESPONSIBILITIES / ACCOUNTABILITY:
- Act as product experts for the Bolt EV, Bolt EUV, Hummer EV, and any future EVs.
- Help consumers with product, reservation, ordering, dealership, service, home charging, and recall-related questions via chat, phone, and email.
- Take charge of the customer engagement and make certain that all client questions are answered.
Further Qualifications & Skills:
- Continually strive to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer, thereby improving their EV purchasing and ownership experience.
- Capability to filter/process who is on the line (product loyalist, conquest individual, etc.) and think differently about who they are/their perspective and concerns
- Ability to quickly study our EV products and apply that knowledge to answer client questions about vehicle features and specifications.
- Fundamental knowledge of electric vehicles and home charging alternatives
- Work within systems and with employees, as well as how to use supplied tools to complete tasks.
- Ability to transfer learnings from one conversation to the next – ability to synthesis client inputs, distill concerns – offer solutions – request assistance/input – and so on.
REQUIRED:
- 1-2 years of experience in Customer Service related career
- Computer navigation and typing proficiency
- Excellent reading comprehension, oral and written communication, and problem-solving abilities
- A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational abilities, good interpersonal skills and a strong attention to detail.