Full Time

Customer Care – Aston Carter Jobs

Posted 1 year ago
Michigan
$19 - $20 per hour

Job Description

Job Type: Customer Care from home
Location: Michigan work from home
Company: Aston Carter

Position Description:

This person will assist current and future EV owners in providing a great customer experience while creating long-term relationships between the consumer and our brands. A typical day would consist of answering product questions, discussing charging options, assisting with product orders or reservations, scheduling dealership appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution.

PRIMARY RESPONSIBILITIES / ACCOUNTABILITY:

  • Act as product experts for the Bolt EV, Bolt EUV, Hummer EV, and any future EVs.
  • Help consumers with product, reservation, ordering, dealership, service, home charging, and recall-related questions via chat, phone, and email.
  • Take charge of the customer engagement and make certain that all client questions are answered.

Further Qualifications & Skills:

  • Continually strive to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer, thereby improving their EV purchasing and ownership experience.
  • Capability to filter/process who is on the line (product loyalist, conquest individual, etc.) and think differently about who they are/their perspective and concerns
  • Ability to quickly study our EV products and apply that knowledge to answer client questions about vehicle features and specifications.
  • Fundamental knowledge of electric vehicles and home charging alternatives
  • Work within systems and with employees, as well as how to use supplied tools to complete tasks.
  • Ability to transfer learnings from one conversation to the next – ability to synthesis client inputs, distill concerns – offer solutions – request assistance/input – and so on.

REQUIRED:

  • 1-2 years of experience in Customer Service related career
  • Computer navigation and typing proficiency
  • Excellent reading comprehension, oral and written communication, and problem-solving abilities
  • A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational abilities, good interpersonal skills and a strong attention to detail.