Full Time

Customer Care – Aston Carter Jobs

Posted 1 year ago
Illinois
$21 - $30 per hour

Job Description

Job Type: Customer Care from home
Location: Illinois work from home
Company: Aston Carter

Position Description:

CSs work one-on-one with travelers who travel with and rely on mobility equipment over the phone. Because the airline has damaged the traveler’s mobility equipment, the CS acts as a case manager, addressing each damage claim with the passenger from start to finish. CS personnel collaborate closely with technicians, airline personnel, and passengers to create a cost-effective, efficient, and humane solution.

Responsibilities:

  • White Glove Customer Service from A to Z
  • Conducting outbound calls to consumers in order to assist them
  • Dealing with disgruntled and potentially outraged consumers
  • Think outside of the box
  • Situational customer care approach – Critical thinking skills outside the box to care for customers
  • Compassionate
  • Business Culture: To them, this is everything. The management team is helpful.
  • At any given time, 40-50 customers (this is the total workload running)
  • Contact consumers every 2-3 days to ensure excellent service.
  • Handle your consumers however you see fit.