Customer Advisor – Amazon Remote Jobs

Job Type: Customer Advisor from home
Location: New York work from home
Company: Amazon

We are looking for a Customer Advisor who will help assigned Enterprise Greenfield (early-stage) AWS customers use AWS Marketplace more. AWS Marketplace is a digital catalog that customers can use to find, buy, deploy, and manage the third-party software, data, and professional services they need to run their businesses on AWS.

Customer Advisors who are good at their jobs are enthusiastic, quick to respond, and able to build trust and relationships with both internal and external customers. They love helping their customers improve how they do business and coming up with new ways to solve problems. They can talk to both technical and non-technical people at all levels of an organization and do it well. They know how important a strong ecosystem of channel partners is.

In this role, you will work with our AWS field sales teams, our channel partners, and independent software vendors to help our customers with their cloud procurement projects. A typical day might include calls, meetings, or presentations to one or more of these groups. Customer Advisors are the voice of our customers back to product management and engineering. They help bring new features to the AWS Marketplace by relaying what our customers want. Lastly, Customer Advisors spend time thinking about how to grow and expand our business from a strategic point of view. They then come up with and run programs to meet these goals.

Culture of the Whole Team

Here at AWS, we are all different, and we like that. We are committed to making our culture of acceptance even better. We have ten employee-led affinity groups that reach over 40,000 employees in over 190 chapters around the world. We offer unique benefits and host learning opportunities every year and all the time, like our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s 16 Leadership Principles, which remind team members to look for different points of view, learn and be curious, and earn trust, reinforce the company’s culture of inclusion.

Work and life balance

Work-life balance is very important to our team. It doesn’t matter how much time you spend at home or at work; what matters is the flow you create that gives energy to both. We think it’s important to find a good balance between your personal and professional life if you want to be happy and fulfilled for the rest of your life. We give you the freedom to choose your own work hours, and we want you to find a good balance between work and your personal life.

Responsibilities:

• Plan and run programs to get more customers to use AWS Marketplace.
• Provide thought leadership to help customers through the strategic transformation of their software and data supply chains.
• Build strategic relationships with the customer’s procurement, technology, and business leaders to speed up the adoption of AWS Marketplace.
• Help our AWS Marketplace sellers do cross-selling
• Get feedback from customers to shape product roadmaps.
• Show senior management business reports on goal progress, new projects, and requests.
• Manage multiple projects and competing priorities well while meeting key performance metrics

How the team works

Our team’s main goal is to help new members. We have a wide range of experience levels and lengths of time with the company, and we’re building a culture that encourages sharing knowledge and helping each other out. We care about your professional growth, so we try to give you projects that will help you become a more well-rounded professional and give you the skills you need to take on more difficult tasks in the future.

Come help us build the future and check out other AWS Marketplace options. Visit https://aws.amazon.com/marketplace to find out more about AWS Marketplace.

Requirements:

BASIC QUALIFICATIONS

• Bachelor’s degree
• 6 or more years of work or military experience

PREFERRED QUALIFICATIONS

• 8 years or more of experience in sales, business development, or program management