Full Time
Call Center Supervisor – Remote Jobs
Job Description
Job Type: Call Center Supervisor from home
Location: New York work from home
Company: Aston Carter
Requirements:
Skills/Requirements:
- 2+ years of relevant expertise as a call center or customer service manager
Responsibilities:
- Create and administer a thorough training program covering products and services, sales tactics, and customer service abilities for new and existing call center sales team members.
- To enhance the knowledge and abilities of the sales team, regularly conduct classroom and on-site training sessions and workshops.
- To guarantee that the sales staff has access to the most recent information and resources, develop and maintain training materials, including presentations, manuals, and other tools.
- Develop strategies to improve sales performance and customer satisfaction in conjunction with the management team and the sales staff.
- Track sales performance and, when necessary, offer coaching and criticism to specific sales team members.
- Attend sales meetings and other team-building events to help create a productive and encouraging work atmosphere.
