Full Time

Call Center – Stay At Home Jobs

Posted 1 year ago
Georgia
$17 - $20 per hour

Job Description

Job Type: Call Center from home
Location: Georgia work from home
Company: VRI

Position Description:

Responsible for the recruitment, development, performance, and retention of Care Center Representatives, who provide compassionate and valued assistance to VRI’s parents and grandparents. The ASM develops a collective team culture that values mutual support and embraces best practices in the industry and call centers. This is a developmental position at VRI that may include participation in projects and activities outside of the primary Care Center structure.

Responsibilities

  • With continuing assistance, development, empowerment, and positive reinforcement, enables and empowers team members to provide excellent customer experiences.
  • Helps Care Center Managers with gathering metric data in order to develop and teach team members, which may involve one-on-one meetings, sit-ins, and remote monitoring, to ensure that the quality of the client experience matches our parents’ and grandparents’ expectations.
  • Supports the Care Center Manager in mentoring the staff through one-on-one meetings, sit-ins, and remote monitoring to ensure the client experience meets the expectations of our parents and grandparents.
  • Support Care Center Managers in their growth and ensure that all performance and coaching documentation is completed.
  • Capable of meeting all of the requirements of a care center representative.
  • Handle the floor’s workload by utilizing effective escalation management, assigning secondary work, guaranteeing report completion, and comprehending the Receiving room responsibilities.
  • Identifies, interviews, and hires competent Care Center Representatives in collaboration with Talent Acquisition.
  • Leads by example in creating a customer-centric culture and ensuring their team manages everyday activities effectively to provide the best employee and client experience possible.
  • Ensures continual client experience improvement by analyzing and addressing fundamental issues in a way that benefits both the customer and the business, as well as assisting with client escalations.
  • Celebrate and share examples of great customer service.
  • Improve the employee experience by collaborating with other Care Center Assistant Managers and Employee Support.
  • Additional responsibilities may be allocated.

Qualifications

  • GED or high school diploma required
  • 1 to 3 years of professional experience in a comparable field
  • Good persuasion abilities
  • Excellent analytical and problem-solving abilities
  • Coaching experience with peers or team members to improve performance
  • A quick pace combined with a cheerful outlook
  • Self-motivation and the ability to work independently and in groups are required.
  • The ability to engage and respect team members as persons
  • Good oral and written communication skills Skilled in Word, Excel, Outlook, and PowerPoint
  • Capable of managing numerous jobs at the same time