Call Center Representative – Remote Jobs

Job Type: Call Center Representative from home
Location: Philadelphia work from home
Company: Optum

In a call center or work from home setting, the call center representative will be in charge of promptly and accurately answering health-related inquiries from patients, insurance providers, and centers.

This is a full-time, Monday through Friday job. We are open for business from 8:00 am to 8:00 pm EST. Workers must report to work during our regular business hours, which are 10:00 am to 6:30 pm EST. Given the demands of the business, working occasional weekends or overtime may be required.

A paid one to two-week course is available. Monday through Friday from 8:30 a.m. to 5:00 p.m. EST is when training will take place.Your home will serve as the virtual training location.

All remote workers must abide by the telecommuter policy of UnitedHealth Group.

Responsibilities:

• Respond to incoming calls from healthcare providers (doctor offices, clinics), determining the kind of support required (e.g., benefit and eligibility, billing and payments, treatment authorizations, benefit explanations).
• Prioritize fixing problems at the initial call, accessing intricate computer systems to determine the issue’s status and respond to the caller appropriately.
• Educate people and respond to inquiries in a way that fosters trust with service providers and their employees.
• Finish the paperwork required to monitor provider problems and make it easier to report general patterns.
• This is a rewarding and hard role. The goal of your interactions with providers is to build a rapport with them. To help our providers and customers as best you can in a high volume scenario, you’ll need to become knowledgeable about our many products and the varied degrees of benefits that each one offers

In an environment that will push you, offer you with clear guidance on what it takes to succeed in your career, and foster growth for future roles you might be interested in, you’ll be rewarded and acknowledged for your success.

Requirements:

Essential Requirements:

• GED or high school diploma
• Must be at least eighteen years old.
• One or more years of experience in customer service
• Able to work 10:00 a.m. to 6:30 p.m. EST, which is our regular business hours. Given the demands of the business, working occasional weekends or overtime may be required.

Desired Qualifications:

• Experience in a call center or in healthcare for at least a year Telecommuting

Requirements:

• Ability to maintain the security of all company-sensitive documents (if appropriate)
• It is necessary to set up a specific workspace that is private and isolated from other living spaces.
• Must be able to use an existing high-speed internet service or get a high-speed internet connection approved by UnitedHealth Group at their place of residence.

Soft Skills:

• Strong capacity to resolve conflicts and manage complicated challenges under challenging circumstances
• competent in creating and preserving meaningful connections
• Organizing abilities and the capacity to multitask in a hectic setting
• Must be able to work independently and communicate clearly while adhering to proper word usage, grammar, and terminology